Air Ticketing Supervisor

Requirements:

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience in an IATA ticketing environment will be an advantage
• Experience of the Group Air Market
• Travel Industry experience
• Geographical awareness
• Strong numeracy skills with good financial awareness skills
• IT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Ability to effectively manage and prioritise workloads autonomously
• Strong organisational skills with the ability to manage multiple tasks concurrently
• Ability to work under pressure with proven time management skills
• Be commercially aware and focused on providing cost-effective, efficient solutions to the business

• Be highly numerate and literate with a keen attention to detail and focus on quality/accuracy
• Be a supportive team player, with the flexibility and drive to meet both individual and team goals
• Contributes in a way that benefits the organisation, not just own area of responsibility
• Reflects on outcomes of decisions made, and considers alternatives to inform future decisions
• Identifies priorities for area of responsibility and ensures these are communicated effectively

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers using telephone, email, GDS and supplier booking platforms.
• Manage airline booking information through Amadeus, including queue management and booking administration.
• Ensure all airline, supplier and internal deadlines are met.
• Resolve booking issues, schedule changes and travel disruption, including participation in the out-of-hours support rota.
• Investigate and resolve discrepancies between flight bookings and tour costings.
• Maintain accurate reservation records across internal systems.
• Build effective relationships with internal stakeholders, suppliers and airline partners.
• Apply industry and market knowledge to support commercial and operational decision-making.

• Support the Team Leader and Air Travel Manager with workload planning and prioritisation.
• Provide coaching, guidance and technical support on air reservations and ticketing processes.
• Support the onboarding and development of team members.
• Act as an escalation point for complex bookings and operational issues.
• Monitor quality, productivity and adherence to procedures.
• Identify opportunities to improve team performance, processes and service delivery.
• Lead by example, promoting a positive, collaborative and customer-focused culture.