Call Centre Team Leader

Location: Pretoria

Our client in the Media and Printing industry has an opening for a team leader in their call centre department.

They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.

Duties and responsibilities:

• Management of a 4- seat call centre, setting of goals, staff training and motivation.
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Dealing with complaints and resolving problems.
• Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes - understanding the delivery workflows, dispatch protocols, ordering and tracking software, company promotions, etc.
• Reporting to management on a weekly basis.

Qualifications:

• Minimum of 5 years call centre experience with 3 years of management/leadership experience
• Additional Knowledge of IT, printing, or photographic processes.
• The candidate must be fully bilingual in both English and Afrikaans

Send your CV and latest pay slip to [email protected]

ATripleA Recruitment and Temps

www.aaaa.co.za

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