Field Service Technician & Driver

Minimum Requirements

• Grade 12 (Matric)
• Valid driver's licence with a good driving record
• Technical experience in refrigeration, electrical, mechanical, or a related technical field
• Previous experience in driving and delivering equipment
• 1-2 years' experience in refrigeration or a technical service environment will be advantageous
• Safe Gas Handling Licence (essential)

Skills & Competencies

• Good knowledge of refrigeration and beverage dispensing equipment
• Basic mechanical and electrical fault-finding skills
• Ability to diagnose and repair technical equipment efficiently
• Excellent customer service and relationship-building skills
• Strong verbal and written communication skills
• Good planning, organisational and time management abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills
• Ability to perform well under pressure and meet deadlines
• Computer literacy for completing service reports and job documentation

Personal Attributes

• Professional, reliable and customer-focused
• Positive attitude with a willingness to learn
• Strong work ethic and accountability
• Excellent interpersonal skills
• Adaptable and able to work in a fast-paced environment
• Safety-conscious with a commitment to company procedures
• Takes pride in maintaining high-quality workmanship

Key Responsibilities

Technical Repairs & Maintenance

• Diagnose faults on refrigeration and dispensing equipment.
• Perform repairs, servicing and preventative maintenance.
• Sanitize and clean equipment in accordance with company standards.
• Inspect equipment before dispatch to ensure it meets quality standards.
• Complete service reports and job cards accurately.
• Ensure all work is completed within agreed service level agreements (SLAs).

Warehouse Operations

• Assist with general warehouse operations and housekeeping.
• Receive, store and prepare equipment for dispatch.
• Participate in stock counts and inventory control activities.
• Maintain accurate warehouse records and scanning processes.
• Ensure vehicle stock is accurately controlled and replenished.
• Load and unload equipment safely and efficiently.

Deliveries & Customer Service

• Deliver equipment safely and professionally to customer sites.
• Install, collect and exchange equipment where required.
• Provide basic operational guidance to customers.
• Represent the company professionally during all customer interactions.
• Ensure company vehicles are maintained in a clean and roadworthy condition.

Key Performance Indicators (KPIs)

• Repairs and preventative maintenance completed within SLA timeframes.
• High first-time fix rate and quality of workmanship.
• Accurate completion of service reports and job documentation.
• Effective stock control with minimal discrepancies.
• Safe and timely deliveries.
• Positive customer feedback and service standards maintained.
• Compliance with company health, safety and quality procedures.