Hybrid Coffee Technician

Minimum Requirements

• Grade 12 (Matric).
• N6 Electrical or Mechanical Diploma (advantageous).
• Proven experience within the coffee or beverage equipment industry.
• Technical experience in refrigeration, electrical, mechanical, or related fields.
• Valid Code B Driver's Licence.
• Previous customer service experience.
• Willingness to work standby and after-hours callouts when required.

Skills & Knowledge

Technical Skills

• Experience servicing and maintaining commercial coffee machines, vending machines, and fully automatic beverage equipment.
• Strong understanding of mechanical, electrical, hydraulic, and basic software fault-finding.
• Knowledge of refrigeration and beverage dispensing systems.
• Ability to install, calibrate, test, commission, and repair equipment.
• Understanding of preventative maintenance practices.
• Knowledge of SHEQ standards and safe working procedures.
• Sound understanding of stock control and vehicle/tool management.

Administration

• Accurate completion of job cards, service reports, inspection checklists, and stock documentation.
• Experience using service management systems (e.g. CallRunna or similar).
• Good planning, organisational and time management skills.
• Ability to manage workloads and meet service level agreements (SLAs).

Customer Service

• Professional communication with customers and internal stakeholders.
• Strong problem-solving and troubleshooting ability.
• Ability to explain technical issues in a customer-friendly manner.
• Excellent interpersonal skills and customer-focused approach.

Key Responsibilities

Technical Responsibilities

• Diagnose and repair mechanical, electrical, hydraulic and software faults.
• Install, commission, calibrate and test coffee and beverage equipment.
• Conduct preventative maintenance to minimise equipment downtime.
• Perform sanitation and cleaning of draught and beverage dispensing equipment.
• Escalate complex technical issues where necessary.
• Ensure all repairs meet quality standards before equipment is returned to service.

Service Delivery

• Respond to service calls within agreed SLA timeframes.
• Participate in standby and emergency callout duties.
• Communicate professionally with customers regarding repairs and maintenance.
• Promote excellent customer service and maintain strong client relationships.

Stock & Asset Management

• Maintain accurate vehicle stock levels.
• Manage tools, spare parts and company assets responsibly.
• Submit stock orders timeously.
• Complete all stock issue and return documentation accurately.
• Deliver equipment and glassware where required.

Administration

• Complete and submit daily job cards via CallRunna.
• Maintain accurate service records and outlet documentation.
• Complete weekly vehicle inspections.
• Ensure all administration is accurate and submitted on time.

Safety & Compliance

• Adhere to SHEQ policies and safe working procedures.
• Maintain a clean, organised and professional work environment.
• Wear appropriate PPE and follow all health and safety regulations.
• Uphold company values, ethics and professional standards.

Core Competencies

• Technical troubleshooting and fault diagnosis
• Mechanical and electrical aptitude
• Customer service excellence
• Planning and organisation
• Time management
• Attention to detail
• Analytical thinking
• Problem solving and decision making
• Accountability and ownership
• Teamwork and collaboration
• Adaptability and resilience
• Integrity and professionalism
• Effective written and verbal communication
• Conflict resolution
• Ability to work under pressure
• Deadline-driven
• Self-motivated with a strong work ethi