L2 IT Support Engineer - Cape Town

Job Mail • 5 hours ago
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Salary
$18k – $18k per year
Location
In office (Cape Town)
Employment
Full-Time
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators

Key Responsibilities

  • Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for First Line Engineers.

  • Take ownership of customer issues through to resolution, providing technical support via telephone, email and remote access.

  • Provide in-depth troubleshooting and resolution for hardware, software and network problems.

  • Manage user accounts, Active Directory configuration and maintenance of Information Technology systems and applications.

  • Provide support across products such as Intune, SharePoint and Microsoft 365.

  • Prioritise and manage multiple open tickets, monitoring responses and upcoming Service Level Agreement events.

  • Follow up with clients to ensure their Information Technology systems are fully functional after troubleshooting.

  • Ensure customer processes and documentation are kept up to date.

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