Receptionist

Minimum Requirements

• Grade 12 (Matric) or equivalent.
• Previous experience in a Receptionist, Front Office, Guest Relations, or similar hospitality position preferred.
• Previous experience using Opera is required.
• Previous experience within a luxury lodge, hotel, or guest environment will be advantageous.
• Knowledge of lodge/hotel Front Office procedures and guest service standards.
• Computer literacy and basic knowledge of Microsoft Office.
• Knowledge of hotel/property management systems will be advantageous.
• Good command of English, both written and spoken.
• Ability to work shifts, weekends, public holidays, and according to operational requirements.

Key Competencies

• Excellent guest service, communication, and interpersonal skills.
• Professional, friendly, and welcoming manner.
• Strong organisational, administrative, and time-management skills.
• Ability to multitask and work effectively under pressure.
• Strong problem-solving and decision-making abilities.
• High attention to detail, integrity, and confidentiality.
• Professional appearance and conduct.
• Strong teamwork and collaboration.
• Passion for hospitality and commitment to service excellence.

Success Indicators

• High levels of guest satisfaction and positive guest feedback.
• Professional and efficient check-in and check-out processes.
• Accurate completion of Front Office administration and guest records.
• Effective communication and coordination between departments.
• Prompt and professional handling of guest requests and concerns.
• Accurate handling of guest accounts and payments.
• Clean, organised, and professional reception area.
• Consistent adherence to Qwabi service standards, policies, and procedures.
• Positive teamwork and contribution to the overall guest experience.