Regional Tier 3 Junior Technical Support Specialist

Job Mail • Travel required • Bachelor's Degree • 2 hours ago
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Salary
$37k per year
Location
In office (Pretoria, 8am - 5pm)
Seniority
Junior
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Full-Time
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators
We are looking for a technically strong Regional Tier 3 Junior Technical Support Specialist to provide advanced technical support, manage escalations and assist with site acceptance within an energy and engineering environment.

Key Responsibilities

  • Provide advanced Tier 3 technical support
  • Resolve escalated technical issues
  • Manage escalations from Tier 1/2 through Tier 3/4
  • Support customer and subcontractor technical teams
  • Train NOC and regional staff
  • Perform advanced technical diagnostics
  • Troubleshoot power equipment
  • Conduct client-site visits
  • Support site commissioning and acceptance
  • Ensure successful site acceptance within required timelines
  • Prepare acceptance documentation
  • Document troubleshooting practices and solutions
  • Mentor Tier 1 and Tier 2 technical teams
Minimum Requirements
  • Bachelor’s degree in Electrical Engineering, Computer Science or related field
  • Proven technical-support experience
  • Exposure to energy-management systems
  • Knowledge of renewable, traditional energy and storage solutions
  • Strong diagnostic and troubleshooting capabilities
  • Comfortable troubleshooting power equipment
  • Willing and able to travel to client sites
  • Energy-sector experience advantageous
  • Experience working according to SLA / MTTR requirements advantageous
  • Site commissioning or acceptance experience advantageous
Employment Type: Permanent | Office-based

Salary: Approximately R50,000 per month, negotiable

Hours: 08:00 - 17:00

Industry: ICT / Engineering / Energy

Start: ASAP

CV Submissions: [email protected]

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Visit our website for more opportunities at www.sydsenrecruit.com (Follow us on LinkedIn, Instagram or Facebook)

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