Reverse Logistics Clerk

Responsibilities:

• Monitor logistics systems to identify delayed or stalled orders and investigate the cause of delays.
• Resolve undelivered orders by liaising with drivers, customers and internal teams to address delivery barriers and arrange redelivery where required.
• Coordinate the return of undelivered goods to the relevant distribution hub or merchant, ensuring accurate physical and system tracking.
• Provide operational support to drivers by resolving delivery-related challenges and escalating issues where necessary.
• Communicate with relevant stakeholders regarding failed deliveries, delays and recurring operational issues.
• Maintain accurate records of undelivered orders, reasons for failed deliveries and resolution outcomes.
• Analyse delivery data to identify recurring issues, trends and opportunities to improve delivery performance.
• Track and report on key delivery metrics, including return rates, resolution times and successful recovery rates.

• Grade 12
• Minimum 2 years’ experience within a courier, logistics, supply chain or high-volume e-commerce environment, with hands-on exposure to reverse logistics
• Proficiency in delivery management platforms and CRM systems
• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs
• Strong problem-solving and decision-making skills, with the ability to respond quickly while considering operational costs
• Comfortable managing multiple issues simultaneously in a high-pressure Control Centre environment
• Able to work shifts according to operational requirements, including evenings, weekends and public holidays where required