Store Manager CPT

Requirements

• Matric
• 3-5 years experience as a Store Manager
• Proven track record of driving store sales and overachieving on targets
• Trading hours: 09h00 - 19h00
• Hours are 195 per month
• Team: 5 employees

Manages all store management responsibilities

• Achieves the store’s sales plan, promotes and manages turnover in order to achieve targets set
• Manages all administration tasks and ensures that the store is prepared for a store audit by the Area Manager (consistent results over 90% are expected)
• Manages in-store expenses and ensures that spending is controlled within the expense budget
• Keeps petty cash records and applies for reimbursements in due time
• Conducts morning sales meetings to discuss sales performance with all staff
• Attends management training sessions
• Conducts daily and weekly sales reviews with the Assistant Store Manager to discuss methods of extending the store and the improvement of all service levels
• Sets individual daily, weekly and monthly targets for staff and reviews these regularly
• Completes cash-ups and banking accurately and in good time
• Ensure cash deposit slips are mailed through to Head office on a daily basis
• Fully understands all criteria in the Operations Manual and manages the store according to the Operations Manual Procedures
• Performs weekly back-ups of shop electronic info onto the flash drive provided

Manages all staff management responsibilities

• Manages staff in accordance with the procedures contained in Operations and HR file
• Completes staff scheduling within the store’s salary budget (public holidays included)
• Conducts staff succession planning and performance appraisals on a regular basis and ensure that staff files are kept up-to-date
• Together with the Assistant Manager, provides weekly staff training on product, customer service, multiple sales, merchandising, store discipline, policies and security
• In conjunction with the Area Manager, participates in the recruitment of all store staff

Ensures that the store provides great customer service

• Maintains good customer service skills, i.e. make customers a priority, greet customers and offer assistance, make conversation and establish the customer’s needs
• Promotes sales and assists the store in achieving sales targets
• Coaches new members of the team on how they can improve their customer service abilities
• Shares information with customers to educate them about the products on offer
• Responds quickly to meet customer needs and resolve problems within the boundaries of store procedures

• Operates the Point of Sale System according to company policy and procedure

Maintains excellent merchandising standards

• Maintains the visual merchandising standards within the store in accordance to the Visual File and regular Visual Directives
• Conducts general store housekeeping to ensure that all areas are kept neat and tidy and that all fixtures are in good working order

Manages stock control and store security

• Remains alert at all times to ensure the security of the store, staff and merchandise
• Maintains pilferage control levels of less than 0.5% of turnover
• Manages all risk transactions on a daily basis

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.