Systems Support Engineer - Pinelands Cape Town - R600k PA - US Time Zone
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Salary
≈ $11k – $30k per year (Estimated)
Location
In office
Employment
Full-Time
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Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service.
You will play a key role in supporting our clients' IT environments, with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement.
Technical Requirements
- Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Excellent troubleshooting skills across:
- Windows OS and applications
- Email flow and routing
- Microsoft 365 services
- Good understanding of networking fundamentals (routing & switching)
- Experience with PowerShell scripting for administration
- macOS experience is advantageous
Experience & Qualifications
- 5+ years in a customer-facing IT support role
- Previous MSP (Managed Services Provider) experience highly desirable
- Current Microsoft certifications (MS or AZ track preferred)
Key Responsibilities
- Manage and resolve support tickets and service requests efficiently
- Receive, log, and track all customer calls and requests
- Perform initial troubleshooting and aim for first-time resolution
- Escalate issues in line with SLAs where necessary
- Monitor ticket queues and ensure SLA compliance
- Keep customers informed on ticket progress and updates
- Assist with onboarding, migrations, and project work
- Contribute to process improvements, documentation, and automation
- Support customer satisfaction and retention initiatives
Reference Number for this position is GZ61204 which is a permanent position based in Cape Town Pinelands offering a cost to company salary of R600k per annum negotiable on experience and ability. Contact Garth o n [email protected]a or call him on 011 463 3633 to discuss this and other opportunities.
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