Technical Support Engineer

Job Mail • On-call duty • SQL • 3 hours ago
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≈ $12k – $32k per year (Estimated)
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators
Key Responsibilities
  • Provide end-to-end technical support for enterprise customers using the company's payment platform.
  • Troubleshoot and resolve complex production issues involving APIs, payment processing and cloud-based services.
  • Investigate incidents, perform root cause analysis (RCA) and coordinate resolution with Engineering, Product and Operations teams.
  • Monitor production environments, investigate alerts and help maintain platform reliability and performance.
  • Support customer onboarding, product launches and API integrations.
  • Ensure all client requests are managed within agreed Service Level Agreements (SLAs).
  • Contribute to continuous improvement by enhancing support processes, documentation and operational efficiency.
  • Collaborate with Software Engineering, DevOps, Site Reliability Engineering (SRE), Product and Customer Success teams to deliver an exceptional customer experience.
  • Participate in a 24/7 rotational support schedule, including evenings, weekends and public holidays.

About You

We're looking for a technically curious problem-solver who enjoys working in fast-paced production environments and delivering exceptional customer support.

Essential Experience

  • Experience as a Technical Support Engineer, Application Support Engineer, Production Support Engineer, Platform Support Engineer or similar.
  • Experience supporting SaaS, FinTech, Payments, Banking or cloud-based technology platforms.
  • Strong troubleshooting, analytical and problem-solving skills.
  • Experience supporting REST APIs, API integrations, web services and production environments.
  • Knowledge of incident management, root cause analysis (RCA) and SLA-driven support.
  • Experience with ticketing and monitoring tools such as Jira, Zendesk, ServiceNow, Grafana, Datadog, Splunk or similar.
  • Working knowledge of SQL, Linux, Docker, Kubernetes, AWS, Azure or Google Cloud Platform (GCP) is advantageous.
  • Excellent communication and stakeholder management skills with a customer-first mindset.
  • Willingness to work rotational shifts in a 24/7 support environment.

Apply now!

For more exciting Commercial & C-Suite vacancies, please visit:

? www.networkrecruitmentinternational.com

If you have not received any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future opportunities.

For more information, contact:

Corne Booysen

Senior International Recruitment Consultant

Executive Search & International Recruitment - Africa

Connect with me on LinkedIn:

(43) Corne Booysen | LinkedIn

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