Assistente de Atendimento ao Cliente (TEMPORÁRIO)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistente de Atendimento ao Cliente (Temporário) based in Brazil.
This is a fully remote opportunity within a customer-focused environment dedicated to delivering a positive and supportive learner experience.
You will provide customer assistance across email, chat, WhatsApp, the learning platform, video, and phone channels.
The role combines empathy, clear communication, problem-solving, and attention to detail to ensure each request is handled effectively.
You will manage interactions from initial contact through resolution, escalating cases when specialized support is required.
Your work will also contribute to customer retention and the continuous improvement of service quality and performance indicators.
The position offers an 8-month temporary contract with the possibility of permanent employment.
It is ideal for someone who enjoys helping people, working autonomously, and contributing to a dynamic education-focused environment.
Accountabilities
Provide active and inbound customer support through email, the learning platform, WhatsApp, chat, video calls, and phone, according to customer needs.
Deliver empathetic, respectful, and assertive service while maintaining a strong customer-care mindset.
Manage each interaction end-to-end, from accurately recording information in the relevant systems through to resolution.
Escalate cases appropriately to the responsible team when additional expertise or support is required.
Contribute to maintaining and improving customer service performance indicators.
Review area reports when necessary and help ensure information is accurate and up to date.
Keep leadership informed about critical cases, recurring issues, and relevant customer situations.
Previous experience in Customer Service or Customer Support.
Professional experience in customer retention.
Availability and willingness to work under an 8-month temporary contract, with the possibility of permanent employment.
Strong communication, empathy, active listening, organization, and problem-solving skills.
Ability to manage multiple customer interactions while maintaining attention to detail and service quality.
Experience in a startup environment is a plus.
Familiarity with customer service systems such as CRM platforms, Omnichat, Octadesk, or similar tools is desirable.
Intermediate to advanced Spanish is considered a plus.
Fully remote work model with support and equipment provided for effective home working.
Temporary CLT employment for 8 months, with the possibility of permanent employment.
Working schedule: Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM.
Meal allowance through Caju of R$27.00.
Culture allowance of R$50.00.
Unimed health insurance.
Amil dental insurance.
Zenklub, including two free sessions per month.
Access to psychotherapy through PsiU at a fixed rate of R$75.00.
Wellhub fitness and wellness benefit.
Free access to one selected language or technology course through the internal learning program.
Birthday day off.
Autonomy to develop and implement ideas.
Continuous development through individual development plans, feedback, 1:1 meetings, and regular reviews.
Opportunities to participate in internal mentoring programs and beta product groups.
Baby gift for new parents.