Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Brazil.

This is a fully remote customer success role within a fast-moving, AI-focused startup environment. You will own client relationships from onboarding through ongoing engagement, becoming the trusted point of contact for a diverse client base. The role combines relationship management, organization, proactive problem-solving, and strong follow-through. You will lead recurring client check-ins, turn conversations into clear action plans, and ensure accounts continue moving forward. You'll also identify recurring needs and transform client insights into scalable processes, templates, and communications. Success in this role requires autonomy, warmth, excellent communication, and the ability to thrive in an environment where speed and ownership matter.

Accountabilities:

• Own the client relationship end to end, serving as the primary point of contact throughout the customer journey.
• Prepare and lead recurring client check-ins, ensuring each conversation has clear objectives, outcomes, and next steps.
• Capture meeting notes using tools such as Granola or Otter.ai and translate discussions into organized actions and tasks within project-management workflows.
• Establish and maintain a consistent client cadence, including calls, follow-ups, action tracking, and scheduled touchpoints.
• Triage client needs proactively, identifying when accounts require additional support, a focused working session, or a simple video walkthrough.
• Monitor open items and follow through consistently to ensure no client request, opportunity, or commitment falls through the cracks.
• Identify recurring themes across client conversations and turn them into repeatable processes, templates, resources, or client-facing communications.
• Build strong, genuine relationships with clients while adapting communication styles to different audiences, from corporate stakeholders to less technical individual users.
• Incorporate AI tools such as Claude or ChatGPT into daily workflows and stay curious about new technologies that can improve productivity and client outcomes.

Requirements

• Previous experience in customer success, account management, client services, or a similar relationship-focused role, ideally within a startup or agency environment.
• Demonstrated ability to manage client relationships proactively, with a focus on retention, engagement, and long-term value rather than reactive support alone.
• Strong organizational skills and the ability to turn unstructured conversations into clear plans, documented actions, tasks, and follow-ups independently.
• A proactive, ownership-driven mindset with the persistence to identify risks, follow up on open items, and keep client relationships moving forward.
• Excellent, fluent English with the ability to communicate naturally and confidently in real time, including improvising and explaining situations using specific examples from professional experience.
• Warm, approachable communication style with a strong ability to build trust and rapport with clients.
• Comfortable working in a fast-paced, ambiguous environment where priorities can evolve quickly and responsibilities may span multiple areas.
• Genuine curiosity about AI tools and practical experience using solutions such as Claude or ChatGPT in a professional workflow.
• Familiarity with client relationship, communication, project-management, or workflow tools; experience with platforms such as Linear is a plus.
• Ability to work core hours with strong overlap with US Eastern Time, approximately EST ±1-2 hours.
• Available to start immediately.

Benefits

• Compensation of $4,000 USD per month.
• Fully remote working arrangement.
• Opportunity to work in a high-trust environment with significant autonomy and ownership.
• Direct exposure to client strategy, relationship management, and operational decision-making.
• Opportunity to work with AI-focused tools and develop practical experience in an AI-first business environment.
• Collaboration with a distributed international team across multiple regions.
• High level of variety and responsibility within a lean, fast-moving organization.
• Role structure that emphasizes impact, initiative, and proactive client management rather than rigid, process-heavy workflows.