Healthcare Enrollment Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Healthcare Enrollment Specialist based in United States.

This is a patient-focused remote role supporting U.S. Medicare members through physician-recommended virtual healthcare programs.

You will connect with patients by phone, explain healthcare services clearly, answer questions, and guide eligible individuals through enrollment.

The position is well suited to professionals with experience in U.S. healthcare, Medicare, medical offices, insurance, or healthcare call centers.

You will play an important role in helping patients understand available programs and make informed participation decisions.

The work combines compassionate patient communication with accurate documentation and consistent performance expectations.

You will operate independently in a remote environment while maintaining a reliable schedule aligned with U.S. business hours.

Clear spoken English, professionalism, empathy, and comfort with outbound calling are essential to success in the role.

Accountabilities

• Make approximately 8-15 outbound calls per hour to U.S. Medicare patients while maintaining a professional, patient-focused approach.
• Explain physician-recommended Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs in clear, accessible language.
• Answer patient questions regarding Medicare-related topics, including program coverage, monthly participation, and opt-out processes.
• Build trust with senior and elderly patients by communicating patiently, professionally, and respectfully throughout each interaction.
• Obtain appropriate verbal consent from interested patients and accurately complete their enrollment through the required systems.
• Document call notes, patient information, enrollment details, and relevant interaction outcomes accurately and consistently.
• Meet established daily productivity and enrollment targets while maintaining high standards of communication and documentation.
• Use web-based systems and other digital tools effectively to manage patient information and complete enrollment workflows.
• Maintain a consistent remote working schedule aligned with U.S. Eastern or Central Time business hours.

Requirements:

• Bring previous experience supporting U.S. healthcare or Medicare populations, such as through a medical office, healthcare call center, insurance verification, care coordination, Medicare Advantage organization, or similar environment.
• Demonstrate strong spoken English with clear pronunciation, neutral delivery, appropriate pacing, and the ability to be easily understood by older adult patients.
• Be comfortable explaining healthcare and Medicare concepts to patients who may have questions or require additional clarification.
• Have a professional and confident telephone presence, with strong listening, communication, and interpersonal skills.
• Be comfortable spending most of the working shift making outbound calls and engaging patients proactively.
• Demonstrate patience, empathy, reliability, self-motivation, and the ability to work independently in a remote environment.
• Be comfortable using web-based healthcare or business systems and demonstrate strong general technical proficiency.
• Have reliable high-speed internet, with a minimum recommended download speed of 25 Mbps.
• Maintain a quiet, professional home-office environment suitable for confidential patient conversations.
• Have a headset with a clear microphone suitable for extended telephone communication.
• Be available to work consistently during U.S. Eastern or Central Time business hours.
• As part of the application process, be prepared to provide a 60-90 second voice recording using a provided script to demonstrate clarity, tone, pacing, and spoken communication skills.

Benefits:

• Base compensation of $5 per hour.
• Additional $1-$2 per completed enrollment, providing performance-based earning potential.
• Paid training to support onboarding and preparation for the role.
• Full-time or part-time scheduling options, with a minimum commitment of 20 hours per week.
• Remote working environment with a consistent schedule aligned with U.S. Eastern or Central Time business hours.
• Opportunity to increase earnings through enrollment volume, efficiency, and consistent performance.
• Opportunity to gain further experience supporting U.S. healthcare and Medicare populations.
• Independent contractor structure offering flexibility within the agreed working schedule.