IT Operations Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Engineer based in Switzerland.

This is a fully remote opportunity supporting a distributed workforce across Europe and the UK. The IT Operations Engineer will help ensure employees have reliable, secure, and well-managed technology throughout their lifecycle. The role combines hands-on IT support with endpoint administration, identity management, hardware operations, and process improvement. You will work closely with IT, People, Security, and operational stakeholders to resolve issues and reduce recurring friction. As the organization scales, you will help establish repeatable processes that make onboarding, offboarding, access management, and device operations more efficient. This position is well suited to someone who enjoys solving practical problems, supporting users, and bringing structure to evolving IT environments.

Accountabilities:

• Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other support channels.
• Triage, resolve, route, and escalate employee IT requests efficiently while maintaining appropriate service levels.
• Support macOS and iOS devices, including setup, troubleshooting, replacement, updates, and MDM enrollment.
• Administer and improve MDM workflows, device compliance, disk encryption, Device Trust, and endpoint security practices.
• Support identity and access management through Okta or similar platforms, including groups, entitlements, SSO, SAML, SCIM, provisioning, and deprovisioning.
• Manage onboarding and offboarding processes for new employees and departing team members.
• Own and improve hardware asset tracking across laptops, accessories, repairs, replacements, returns, storage, and repurposing.
• Create and maintain self-service troubleshooting guides, operational checklists, and internal IT documentation.
• Partner with IT, People, Security, and operational teams to identify and reduce recurring support issues.
• Evaluate and improve IT operations tools, asset management processes, and vendor workflows supporting EU and UK hardware operations.

Requirements:

• Experience in IT operations, IT support, service desk, endpoint administration, workplace technology, or a similar technical role.
• Strong first-tier IT support capabilities, including request triage, user communication, escalation judgment, and SLA awareness.
• Hands-on experience supporting Microsoft, macOS, and iOS devices in a professional environment.
• Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms, or comparable systems.
• Experience working with MDM platforms such as Jamf or similar solutions.
• Working knowledge of identity and access management platforms such as Okta or equivalent systems.
• Understanding of SSO, SAML, SCIM, access provisioning and deprovisioning, and least-privilege access principles.
• Experience managing hardware assets throughout assignment, return, repair, replacement, repurposing, or disposal processes.
• Ability to create and improve support documentation, troubleshooting guides, operational checklists, and repeatable workflows.
• Security-conscious approach to IT operations, including device compliance, access reviews, administrative privileges, credential handling, and offboarding risks.
• Clear, empathetic communication skills combined with a practical and service-oriented mindset.
• Experience supporting remote-first, distributed, fast-growing, SaaS, technology, startup, or scaleup environments is a plus.
• Experience troubleshooting AV or video conferencing systems is a plus.
• Experience implementing or improving asset management software is a plus.
• Familiarity with EU and UK hardware vendors, storage, repairs, returns, and replacement workflows is a plus.

Benefits:

• Full-time employment.
• Fully remote position within Europe.
• Opportunity to support a distributed international workforce.
• Hands-on ownership across IT support, endpoint management, identity and access, and hardware operations.
• Opportunity to improve and scale IT processes within a rapidly growing environment.
• Close collaboration with IT, People, Security, and operational stakeholders.
• Opportunity to develop repeatable workflows and improve the employee technology experience.