Revenue Cycle Managed Services Billing Supervisor
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Cycle Managed Services Billing Supervisor based in United States.
This role provides frontline leadership for healthcare billing operations across professional and facility billing environments.
You’ll oversee a team of 10-15 billing representatives across U.S. and nearshore locations, ensuring accuracy, productivity, and service quality.
The position combines daily operational management with hands-on resolution of complex billing and claims issues.
You’ll work closely with coding, accounts receivable, denials, patient access, and clinical operations teams to strengthen revenue cycle performance.
Your work will directly support clean claim submission, timely reimbursement, regulatory compliance, and client outcomes.
This is an opportunity to lead process improvements, develop billing talent, and contribute to complex healthcare revenue cycle initiatives.
The role is remote, with occasional travel required for client implementations, training, and onboarding activities.
Accountabilities
Oversee daily billing work queues, including claim generation, editing, submission, rebilling, follow-up, and resolution of billing issues.
Monitor claim volumes, aging, productivity, service levels, unbilled accounts, charge lag, and other operational metrics to identify trends and improve performance.
Review and resolve billing edits, claim rejections, front-end denials, payer-specific requirements, authorization issues, modifier concerns, and other escalated claims.
Ensure accurate and compliant claim submission across Medicare, Medicaid, commercial, managed care, workers’ compensation, and other payer environments.
Conduct quality audits and ensure billing activities comply with HIPAA, CMS requirements, payer guidelines, state regulations, and organizational policies.
Prepare productivity, quality, timeliness, claim acceptance, and operational reports for leadership and support month-end close activities.
Lead, coach, train, and evaluate billing representatives while conducting team huddles, one-on-ones, performance discussions, and competency development activities.
Develop and implement action plans to address productivity, quality, attendance, or performance concerns and support continuous improvement initiatives.
Provide guidance on billing regulations, payer requirements, claim submission processes, reimbursement methodologies, and system workflows.
Collaborate with coding, patient access, accounts receivable, denials, cash posting, compliance, clinical operations, and client delivery teams to improve clean claim rates and reduce revenue leakage.
Partner with management and client leadership to identify operational challenges, escalate payer issues, and implement workflow improvements.
Participate in operational and client meetings and support system upgrades, implementation projects, workflow enhancements, and client transitions.
High school diploma or equivalent required; an associate or bachelor’s degree in healthcare administration, business, finance, or a related field is preferred.
At least 3 years of healthcare billing, revenue cycle, patient accounting, or related experience, including 1-2 years in a billing supervisory or team lead capacity.
Strong knowledge of professional and/or hospital billing processes, claim submission workflows, payer requirements, and reimbursement methodologies.
Experience working with Medicare, Medicaid, commercial insurance, managed care organizations, and government payers.
Working knowledge of claim edits, denials, modifiers, coordination of benefits, eligibility verification, authorization requirements, and billing compliance.
Experience with EHRs, practice management systems, clearinghouses, payer portals, and Microsoft Office applications; proficiency with Microsoft Excel and workflow reporting tools is expected.
Epic experience is preferred, with familiarity with Cerner, Meditech, or other enterprise patient accounting systems also valuable.
Ability to interpret payer policies, billing guidelines, remittance advice, operational reports, and performance metrics.
Strong understanding of healthcare revenue cycle processes, reimbursement methodologies, and applicable billing regulations.
Excellent leadership, communication, organization, time-management, problem-solving, and decision-making skills.
Ability to manage teams across U.S. and nearshore locations and foster accountability, collaboration, and continuous improvement.
Experience supporting large, multi-facility health systems, physician organizations, or complex revenue cycle environments is preferred.
Experience managing offshore or nearshore teams, bilingual English/Spanish capability, and a CPB, CRCR, or related revenue cycle certification are advantageous.
Ability to travel occasionally for client implementations, training, and onboarding activities.
Candidates located in California or Texas are preferred.
Remote work opportunity within the United States.
Potential eligibility for an annual performance bonus for salaried employees.
Additional benefits and perks may be available depending on employment terms.
Opportunity to lead a team of billing professionals and contribute to complex healthcare revenue cycle operations.
Exposure to multi-payer, multi-specialty, and multi-facility healthcare environments.
Opportunities to support client implementations, workflow improvements, system enhancements, and operational transformation initiatives.
Collaborative environment focused on professional development, accountability, and continuous improvement.