Specialist, Global Infrastructure Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist, Global Infrastructure Operations based in India.

This role is responsible for supporting and strengthening enterprise middleware platforms within a global infrastructure environment.

You will provide L2 support for mission-critical applications, ensuring reliable performance, availability, and operational continuity.

The position combines hands-on middleware administration with technical escalation, troubleshooting, and infrastructure optimization.

You’ll work closely with application developers, end users, internal IT teams, and external technology partners.

The role also contributes to cloud adoption, high-availability architecture, disaster recovery, performance tuning, and platform upgrades.

You’ll have opportunities to influence technical standards, share expertise, and guide other team members.

Success requires strong technical judgment, structured problem-solving, and the ability to deliver dependable solutions in a production environment.

Accountabilities

• Install, implement, configure, and maintain enterprise middleware solutions to meet business and application requirements.
• Provide L2 technical support and act as a senior escalation point for complex middleware and infrastructure issues.
• Support technologies including AWS MQ, IBM MQ/MQFTE, Apache Tomcat, web services, application servers, and IBM WTX.
• Perform performance tuning, capacity planning, upgrades, clustering, redundancy, and disaster recovery activities.
• Troubleshoot infrastructure, middleware, connectivity, performance, and application-related issues in production environments.
• Partner with end users and application development teams to support mission-critical applications and resolve technical challenges.
• Establish and maintain standards, procedures, and best practices for middleware installation, maintenance, enhancement, and operational support.
• Evaluate and clearly communicate architectural trade-offs involving availability, performance, interoperability, and cost to both technical and executive stakeholders.
• Participate in enterprise middleware and cloud technology projects, managing implementation plans and delivering milestones on schedule.
• Coordinate with third-party system integrators, solution providers, and external technology vendors to ensure effective service delivery.
• Support clustered and high-availability environments to maintain resilient infrastructure operations.
• Provide guidance, knowledge sharing, and cross-training to other members of the infrastructure team.
• Maintain clear and comprehensive technical documentation covering configurations, procedures, troubleshooting, and operational processes.

Requirements

• 3-5+ years of experience working in a production IT environment supporting and managing enterprise middleware technologies.
• Hands-on experience with AWS MQ, IBM MQ/MQFTE, Apache Tomcat, web services, application servers, and IBM WTX.
• Proven experience providing L2 middleware and IT operations support.
• Practical knowledge of enterprise middleware and cloud technologies, including implementation and ongoing administration.
• Experience with application and middleware performance tuning, capacity planning, monitoring, and reporting.
• Strong troubleshooting, analytical, and problem-solving capabilities across infrastructure and middleware environments.
• Experience working with clustered, redundant, and high-availability systems.
• Demonstrated ability to plan and execute short- and long-term technical projects and deliver them within agreed timelines.
• Experience coordinating with third-party system integrators, solution providers, and technology vendors.
• Strong understanding of IT support operations, processes, standards, and service management practices.
• Ability to lead or coordinate team activities and provide technical guidance to colleagues.
• Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
• Excellent organization, prioritization, and time-management skills.
• Strong technical documentation capabilities and attention to detail.

Benefits

• Full-time remote opportunity based in India.
• Opportunity to work with enterprise-scale middleware and cloud technologies.
• Exposure to mission-critical global infrastructure operations and complex technical environments.
• Opportunities for technical ownership, knowledge sharing, and team leadership.
• Experience across cloud messaging, application servers, web services, high availability, and disaster recovery.
• Professional growth through involvement in infrastructure projects, platform enhancements, and modernization initiatives.
• Collaborative environment involving internal IT teams, application developers, end users, and external technology partners.