ServiceNow Solutions Technical Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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At Johnson & Johnson Corporate Business Technology, we power J&J employees with technology to shape the future of healthcare. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across corporate functions, sectors, and regions, aligning business strategies with technology solutions against outcomes that matter. Through Expert Services and end-to-end product management we deliver exceptional user experiences as we simplify, strengthen, and automate the technologies employees use to get their jobs done. In CBT, we know we’ve done our job when the boundaries between CBT and our partners blur and we deliver as ONE DIVERSE & UNITED TEAM with corporate functions including Human Resources, Finance, Global Services, Procurement, Legal, Health Care Compliance, Privacy, Corporate Affairs, Engineering & Property Services and Global Security.

As digital leaders, we shape J&J to lead in digital technology - savvy and capable of fulfilling its promise. The technology we are responsible for delivering fuels J&J as we strive to change the trajectory of health for humanity.

Leading the delivery and support of the ServiceNow Platform, supporting key capabilities which enable the HR, Procurement and Finance global services with focus on the Employee Experience. You will lead the daily execution and delivery from start to completion - including deadlines, achievements, communication, and processes and keep deployments on track. As a solutions architect, your key focus will be designing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical implementation dates. You will be the technical lead focusing on development technical and product owner relationships, driving an agile delivery team, and develop/maintain product roadmaps. You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills. As a Technical Product Owner (TPO), you will take end-to-end ownership of the ServiceNow SMT (Service Management Transformation) products and initiatives and collaborate with and influences a broad range of multi-disciplinary teams such as Software Developers, Business SMEs, QA, Testers, and Analysts.

If you have previous experience in product and software development, implementation of ServiceNow enterprise platform, software integrations, naturally curious, have a drive for technology, comfortable with ambiguity, leading complex relationships, and influencing other senior peers in other groups, bringing an excellent consulting and long-term planning insights, and are passionate about improving our employee’s lives, we encourage you to apply today!

Responsibilities

• Technical Guidance and Collaboration:
  • Utilize in-depth knowledge of the ServiceNow platform, particularly in HRSD, S2P and Employee Center modules, to guide development teams.
  • Design, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements and align with ServiceNow best practices.
  • Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.
  • Collaborate closely with developers, administrators, and SI partners to implement and configure solutions.
  • Lead strategy, backlog prioritization, and configuration efforts alongside the IT delivery team.

• Product Ownership and Backlog Management:
  • Take ownership of the ServiceNow HRSD and Procurement Operations (S2P - Source to Pay) products backlogs within the SMT (Service Management Transformation) Program.
  • Prioritize features and define user stories in alignment with HR service delivery and S2P Procurement Operations strategies.
  • Collaborate with Global Services (GS), HR, IT, and Procurement stakeholders to gather requirements and feedback.
  • Act as the “voice of the customer” within the squad to ensure the team “builds the right thing."

• Agile Implementation:
  • Implement agile principles and practices in product development.
  • Conduct sprint planning, backlog refinement, and sprint review events.
  • Supervise progress of product development and drive continuous improvement within the team.

• Stakeholder Management and Communication:
  • Conduct product demos and Proof of Concepts (POCs) to showcase solutions.
  • Maintain strong focus on user experience within ServiceNow solutions.
  • Work closely with UX/UI designers to enhance usability and effectiveness.
  • Communicate technical concepts to both technical and non-technical stakeholders.

• Leadership and Collaboration:
  • Act as primary trusted delivery advisor to technology leaders.
  • Collaborate across multiple global/regional teams and JJT groups.
  • Partner with external organizations and vendors to influence enhancements and functionality.

• Measurement and Reporting:
  • Utilize data analytics and KPIs to make informed decisions about HRSD features.
  • Implement metrics tracking and reporting to measure success and impact.
  • Apply value realization for new technology solutions and ensure alignment with product vision and roadmap.

• External Partnerships and Vendor Management:
  • Handle vendor relationships to influence product features.
  • Collaborate with external partners to influence direction of enhancements.

• Platform Strategy and Design:
  • Develop business-centric, technical platform strategy to drive measurable business value.
  • Influence platform-first and Out-of-the-Box design strategy.
  • Help with transitioning from Program to Product once the initial solution implementation is completed.

Qualifications

• Education and Experience:
  • Bachelor's degree from an accredited college or university in information technology, management information systems, computer science, or business administration.
  • Minimum of 10-12 years' experience with ServiceNow Platform and Products, including prior HR Service Delivery (HRSD) and/or Source-to-pay implementation experience.
  • ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist for HRSD and one or more other products.

• Technical Leadership and Team Management:
  • Minimum 2 years of experience in creating, implementing, and leading technical products and capacity-based development teams in a fast-paced Agile environment.
  • Proficiency in using agile project management tools such as JIRA and Confluence preferred.

• Global Experience and Change Management:
  • Experience working in a global environment is preferred.
  • Proven track record in leading and owning technology investments and products, defining and measuring product outcomes and metrics.
  • Strong proponent of change, advocating for improvements within and across the organization.

• Design Thinking and Communication Skills:
  • Experience with end-to-end design of customer needs, roadmap creation, and execution of data-connected products following design thinking and user experimentation principles.
  • Developed leadership capabilities, negotiation skills, and attention to detail.
  • Strong relationship skills, effective communication, excellent written, verbal, and presentation skills, with the ability to convey complex technical ideas to diverse audiences.
  • Stay updated with the latest trends, features, and capabilities of the ServiceNow platform. Proactively seek out areas for process improvement and innovation.

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