Director, Technology Account Management

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Director, Technology Account Management

The Technology Account Director is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). The Technology Account Director is a leadership position within our Work Dynamics Technology Group and is aligned to our global REMS Technology function. This role serves as the delivery excellence link between the customer, JLL REMS Technologies, and JLL’s Work Dynamics (WD) business stakeholders.

The Technology Account Director optimises technology outcomes for our customers and helps grow JLL’s direct technology and Work Dynamics businesses by: (i) orchestrating delivery efforts across all technologies in play on an account, (ii) leveraging the full capabilities of our global delivery execution teams, and (iii) coordinating all technology delivery engagements across the full account life cycle.

The Technology Account Director realises success by commanding multiple delivery engagement types, across a diverse ecosystem of technology solutions, in a complex global enterprise environment. The Technology Account Director exercises strong business and financial acumen as well as leveraging strong internal and external interpersonal relationships to achieve desired objectives. Ultimately, the Technology Account Director enables our customers and JLL’s business to drive successful real estate business and technology outcomes through the holistic and effective delivery, use, and support of technology and data.

Role Responsibilities

Platform Architecture & Management

• Oversee enterprise platform strategy including integration platforms, and application architectures
• Manage systems integration initiatives connecting Australia Post's operational and customer-facing systems
• Lead system integration strategies and implementation supporting the customer’s digital ecosystem

Technology Modernisation

• Lead legacy system modernisation initiatives including cloud migration and platform upgrades
• Manage technology stack optimisation ensuring performance, scalability, and cost-effectiveness
• Implement DevOps practices and CI/CD pipelines supporting rapid technology delivery

Innovation & Emerging Technologies

• Identify and evaluate emerging JLL AI technologies and their applicability to Australia Post's operations
• Lead proof-of-concept initiatives and pilot programs for innovative AI solutions
• Manage partnerships with AI technology vendors and research institutions

Change Management & Adoption

• Develop comprehensive change management strategies supporting technology implementations
• Lead user adoption programs ensuring successful technology deployment and utilisation
• Implement training programs building technology capabilities across the customer’s workforce
• Manage organisational change initiatives supporting digital transformation objectives

Capability Development

• Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates
• Design and deliver training curricula for data analytics, AI tools, and technology platforms
• Develop certification programs and competency frameworks for technology end users
• Implement knowledge management systems capturing and sharing technology best practices
• Lead technology literacy programs enhancing digital skills across the organisation

Team Leadership

• Provide inputs to account planning processes ensuring that tech roadmaps, product plans, execution plans, and other delivery commitments are delivered according to account strategy
• Lead and develop team of technology specialists
• Establish individual and team KPIs aligned with JLL & the customer’s account objectives
• Provide mentoring and career development support for technology team members
• Foster collaborative culture promoting innovation and continuous improvement

Resource Management

• Manage technology team resource allocation across multiple concurrent projects and initiatives
• Coordinate with offshore and nearshore technology teams
• Implement agile delivery methodologies optimising team productivity and project outcomes
• Ensure appropriate skills mix and capability development within the technology team

Qualifications

Ideal candidate should have demonstrated the following competencies:

• Accountable for the performance and results of a team, with work primarily achieved through others and a % of performance measured by results of the team
• Identifies and resolves technical, operational, and organisational problems and adapts plans and priorities to address resource and operational challenges
• Provides technical guidance to employees, colleagues and/or customers
• Provides functional leadership both through direct reports and indirect reports
• Requires in-depth understanding of different systems, theories, and practices across varied technology delivery engagements with basic knowledge of other disciplines (business, financials, pre-sales/sales, people management, etc.)
• Applies a strong understanding of the industry and how own team, multiple teams, or practice area contributes to the achievement of objectives
• Guides, influences, and persuades others either internally in other areas or externally with customers or partners

Education Credentials

• Requires a bachelor’s degree in addition to 5-years+ broad range of business and technical delivery experience

• MBA or similar post-graduate studies are beneficial, not required
• Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies
• Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
• Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.
• Cultural sensitivity as well as demonstrated diversity and inclusion training

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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