Facility Assistant

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Assistant

What this job involves:

As a Facility Assistant at JLL, you'll play a vital role in creating safe, welcoming, and well-maintained environments where people can do their best work. This hands-on position supports the daily operations of client facilities by serving as a primary point of contact for internal customers, coordinating vendor relationships, and ensuring smooth administrative and logistical processes. You'll manage everything from correspondence distribution and courier services to meeting room reservations and workspace planning support. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and as a Facility Assistant, you'll be an essential part of delivering exceptional workplace experiences. This role offers the opportunity to develop foundational skills in facility operations while contributing to environments that support productivity, comfort, and collaboration. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an excellent starting point for those interested in building a future in facility management.

What your day-to-day will look like:

• Provide responsive internal customer service, serving as a welcoming and professional first point of contact for building occupants and visitors
• Manage vendor reception and coordination, ensuring service providers are properly registered, escorted, and supported throughout their time onsite
• Monitor and respond to the facilities email inbox, triaging requests and ensuring timely follow-up on all service matters
• Coordinate courier logistics and manage the end-to-end process for receiving, sorting, and distributing internal correspondence
• Prepare and process domestic and international postal shipments, ensuring accurate documentation and timely dispatch
• Manage meeting room reservations and support space utilization through effective scheduling and coordination
• Assist with administrative processes related to facility operations, maintaining accurate records and documentation
• Support workspace planning and management activities, helping to optimize space allocation and workplace functionality
• Coordinate internal and external archive management, working with offsite storage providers to ensure proper organization and accessibility of records
• Participate in innovation projects related to facility management processes and corporate aesthetics, contributing ideas to enhance operational excellence

Required qualifications:

• High school diploma or equivalent (secondary education complete)
• Intermediate English language proficiency for both written and verbal communication
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• 1-2 years of experience in front desk, administrative support, or service provider coordination roles
• Strong organizational skills with attention to detail and ability to manage multiple priorities simultaneously
• Excellent interpersonal and communication skills with a customer service orientation
• Ability to work effectively with vendors, contractors, and service providers
• Professional demeanor and ability to represent JLL and client organizations positively

Preferred qualifications:

• Experience creating communications and graphic materials to support facility management operations
• Familiarity with design or presentation platforms used for visual communications and signage
• Previous experience working in corporate office environments or commercial real estate settings
• Knowledge of workplace services operations including mail distribution, meeting services, and vendor management
• Bilingual capabilities beyond English and Spanish
• Experience with facility management software systems or work order platforms

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo - incluyendo la candidatura en línea y/o el proceso general de selección - puede enviarnos un correo electrónico a[email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.