Lobby Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador is responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, a customer-focused approach, and excellent communication skills. The Lobby Ambassador serves as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Key Responsibilities:

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area
• Greet visitors in a professional, friendly, and courteous manner
• Provide directions, answer inquiries, and assist with general information about the premises

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively
• Address any complaints or issues in a professional and timely manner

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries
• Coordinate and track outgoing couriers and shipments
• Ensure accuracy and security in handling confidential or sensitive mail

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments
• Manage reception email inbox
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and catering
• Ensure that all meeting rooms, services, video conferencing equipment, facilities, and public areas are set and maintained to the expected standards
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, inventory, and ordering breakroom consumables
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required
• Maintain accurate records and documentation related to reception and lobby operations

Required Qualifications:

• Proven experience in reception, customer service, or hospitality roles
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills with the ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Proficiency in Microsoft Office Suite and reception management systems
• Ability to handle sensitive information with discretion and confidentiality
• Flexible and adaptable approach to changing priorities
• Fluent in English and French (mandatory)
• Additional languages are an asset

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.