Regional Operations Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Location: 400 George Street, Sydney CBD (on-site 5 days per week) - Brand new office.

Benefits:

• 18 weeks paid parental leave for Primary Carer after 6 months of service

• Private Health Insurance Discounts

• Gym & Wellbeing Discounts

• Employee assistance program

• Health & Beauty Discounts

• Novated Lease for EV Cars

• ‘You Days’ - 2 extra leave days!

• Ongoing training & development

• Enjoy complimentary coffee just up the road at the JLL Head office.

What this job involves:

As the Regional Operations Director for the Telstra Account, you will provide strategic leadership and operational governance across Telstra Global Property commercial portfolio and Retail portfolio. You will be accountable for ensuring all contracted Workplace Services are delivered in accordance with the Master Services Agreement, Scope of Work, Service Levels, Key Performance Indicators (KPIs), and governance requirements.

The role is responsible for leading the delivery of workplace experience, facilities management, asset management, financial management, procurement, helpdesk operations, compliance, risk management, reporting, and vendor management services across a nationally and regionally dispersed portfolio

Main Duties:

• Lead facilities management services across Telstra's diverse property portfolio including corporate offices, regional hubs, depots, warehouses, storage facilities, and retail stores, ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives.
• Maintain retail locations to agreed operational, presentation, security, compliance, and customer experience standards, ensuring facilities support Telstra's retail operating model and uphold brand expectations across all customer-facing environments.
• Oversee end-to-end delivery of facilities management, building services, asset management, maintenance programs, lifecycle planning, facility condition assessments, and operational compliance programs across all property types.
• Hold executive accountability for Help Desk performance including service request management, customer communications, escalation management, and SLA achievement, while ensuring reactive, preventative, and statutory maintenance services meet required response and resolution timeframes.
• Lead asset lifecycle planning, capital forecasting, condition audits, asset register governance, and long-term asset optimization strategies, coupled with annual planning processes covering operational plans, procurement strategies, lifecycle plans, maintenance plans, and budget development.
• Maintain executive oversight of all HSSE obligations including emergency management, business continuity planning, essential safety measures, asbestos management, contractor management, and statutory compliance requirements across all facilities.
• Ensure all reporting, management information systems, data quality standards, governance frameworks, audit requirements, and document management obligations are delivered accurately and on time to support operational transparency and decision-making.
• Provide leadership across procurement activities, vendor governance, subcontractor management, contract renewals, tender processes, and performance management programs, driving supplier performance to ensure contractual compliance, value-for-money outcomes, innovation, and continuous improvement.
• Deliver strong commercial outcomes through effective budget management, forecasting, accrual management, variance reporting, financial controls, and productivity initiatives, while leading monthly, quarterly, and annual business reviews presenting performance results, trends, risks, financial outcomes, savings initiatives, and improvement opportunities.
• Drive technology adoption, operational innovation, automation, data analytics, and workplace transformation initiatives while collaborating across Facilities Management, Projects, Workplace Experience, Engineering, Property, Sustainability, Procurement, and Corporate Functions to deliver integrated, value-added service outcomes.

Sound like you? This is what we’re looking for:

• Bachelor's Degree in Engineering, Facilities Management, Business, Property, Commerce, or a related discipline.
• Minimum 10 years' experience in senior facilities management, workplace services, property, or operational leadership roles.
• Proven experience managing large, multi-site commercial and retail portfolios.
• Demonstrated responsibility for major outsourced service delivery contracts with accountability for financial, operational, and contractual performance.
• Experience leading large geographically dispersed teams and vendor networks.
• Strong knowledge of asset management, workplace services, procurement, compliance, risk management, and contractor governance.
• Proven track record of delivering KPI, SLA, customer satisfaction, and financial outcomes.
• Significant experience managing complex stakeholder environments and executive client relationships.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ518411

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.