Service Analyst (Business Support, Data Quality and Data Governance)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview of the role:

The Technical Team acts as the first level of escalation for platform issues / limitations identified by Users, Key Stakeholders and Team Members.

The Service Analyst is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates for the platform. Also performs system configuration, conduct tests to address workflow process requirements, data administration and user support for all active accounts within your region of support. The Service Analyst is expected to share knowledge, learning and leverage these with the wider group using the platform

A bachelor's degree in Information Technology, Computer Science or Computer Engineering, along with advanced education and certifications are required to work as a database administrator

Through control access, Service Analysts ensure the security of company data. Their skills and technical expertise are desirable to many organizations, with the highest demand being in data-intensive organizations like insurance, finance, and content providers.

What this job involves:

Your responsibilityas a Service Analyst

• Flexibility to regularly rotate through different technical specialties and skill sets.
• Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams.
• Perform tests and solutions to account requirements or issues / gaps identified on Account System Configurations and see problems through to resolution
• Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
• Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but not limited to deployment, troubleshooting, workflow process requirements.
• Ensure compliance to Data Governance Policies and Procedures
• Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered
• Assist in overall Governance, Audit and overall resolution of business processes within the platform
• Perform Configuration and Data Audits and initiate remediation to correct audit findings as required
• Completion of all allocated activities within SLA to support the effective and efficient roll-out of the platform across your region of support
• Document knowledge in the form of User Guides, Process Maps or Manuals
• Analyze and Recommend Configuration / Database Improvements
• Analyze Impact of Database Changes to the Business
• Ensure Data is Secure
• Ensure Databases Run Efficiently
• Ensure Platform Availability
• Extract Live Data
• Guarantee Database Setup Meets Industry / Client Requirements
• Work Closely with Development Teams with Regards to Database Updates and Design
• Solid Understanding of Company’s Data Needs
• Strong Technical and Interpersonal Communication
• Participate in professional and personal development programs

Sound like you? To apply, you need to be:

• Experienced helpdesk service delivery professional
• Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
• Advanced Excel skills
• Graduate of Business IT related course, BS Information Technology or Computer Science

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careersto capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.