Technology Program Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We have an immediate need for a seasoned Technical Program Manager in Bengaluru. The profile we’re seeking calls for 15-20 years of corporate experience, with proven leadership in technical program management within large-scale software engineering environments.

Below is a comprehensive job description outlining key requirements and expectations.

1. Strategic Program & Transformation Leadership

• Program Governance: Establish and maintain organizational standards for program delivery, ensuring that technical excellence, security-by-design, and operational reliability are embedded in every project.
• Cloud-Native Evolution: Lead the transition from legacy monolithic systems to modern, cloud-native architectures (Microservices, Serverless, Containerization). Oversee the end-to-end lifecycle of cloud migrations and optimizations.
• Data Transformation Initiatives: Strategize and execute complex data engineering programs, including the implementation of real-time streaming pipelines, data lakehouse architectures, and large-scale data migrations to support AI/ML and analytics.

2. Engineering Operations & Governance

• Operating Mechanisms: Establish and refine the "Rhythm of Business" (RoB) for the engineering organization, including monthly operational reviews, quarterly planning (OKRs), and executive status reporting.
• Resource & Capacity Modeling: Lead complex capacity planning exercises to ensure engineering talent is aligned with the highest-priority strategic initiatives.
• Agile Maturity: Acting as a "Coach of Coaches," elevating the maturity of Agile practices across distributed teams. Standardize Scrum frameworks while allowing for team-level autonomy.
• Ceremony Excellence: Supporting high-stakes ceremonies, including multi-team Big Room Planning, Scrum-of-Scrums, and AI-augmented Backlog Refinement sessions to identify cross-program dependencies.
• Incident Governance: Partner with SRE and DevOps teams to define and enforce Incident Management protocols. Oversee the lifecycle of critical (P0/P1) incidents, ensuring rapid restoration of services.
• Post-Mortem Culture: Enabling a "blame-free" post-mortem culture. Ensure that Root Cause Analysis (RCA) leads to actionable backlog items that prevent recurrence and improve system hardening.

3. Cross-Functional Technical Orchestration

• Stakeholder Alignment: Act as the primary liaison between Engineering, Data Science, Product Management, and Business Operations. Translate complex technical trade-offs into clear business risks and opportunities for executive leadership.
• Dependency Management: Proactively identify and resolve "hidden" bottlenecks across distributed teams. Manage complex interdependencies in multi-cloud and hybrid environments to ensure seamless integration.
• Vendor & SaaS Integration: Orchestrating the technical integration of third-party SaaS platforms and managed services, ensuring they meet internal security, performance, and data governance standards.

3. Technical Strategy & Architecture Alignment

• Systems Thinking: Partner with Architects to ensure program milestones align with technical standards. Provide "architectural judgment" to prevent technical debt and ensure scalability.

4. Risk Management & Predictive Planning

• Advanced Risk Mitigation: Overseeing proactive risk management framework for zero non-compliance and/or overdues.

Required Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Experience: 15-20 years of progressive experience in Technical Program Management, with at least 5 years in a Principal or Lead capacity within a large-scale Software Engineering organization.
• Cross-Functional Leadership: Exceptional ability to influence without authority and build consensus across diverse technical and non-technical stakeholder groups.
• Tooling: Expert-level proficiency with JIRA, Confluence, and advanced roadmap visualization tools. Familiarity with AI-assisted project management tools is a plus.
• Soft Skills: Superior communication, negotiation, and conflict-resolution skills. Ability to maintain clarity and direction in highly ambiguous, fast-paced environments.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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