Sales Engineer - Singapore

About the Team:

The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.

What you’ll be doing:

• Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform

• Providing tailored product demonstrations

• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges

• Support direct and partner sales teams with product related questions and skill development

• Building relationships with partners through technical enablement and co-selling

• Assist prospects with setup and configuration of free trials

• Provide technical Q&A to prospects as they progress through trial

• Assess prospect readiness to enter a formal sales cycle

• Understand implementation best practices to advise on the quickest customer time to value

• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve

• Provide evaluation framework for prospects to follow in their POC

We’re looking for :

• Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English

• Skilled at breaking down complex tasks into simple actionable steps for customers

• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience

• Desire and ability to learn new complex concepts

Preferred Qualifications :

• 3-5+ experience in a technical Sales Engineering or similar role

• Strong knowledge of Cloud/SaaS technologies

• Strong understanding of Active Directory environments

• Understanding of networking Fundamentals

• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT

• Familiarity with MDM, RMM, or similar endpoint solutions

• Familiarity with MFA technologies such as TOTP, WebAuthn

• Experience configuring and deploying identity and/or directory solutions

• Experience with both direct and channel/partner sales cycles