Solutions Architect, EMEA Region - India

About the role:

We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.

What you’ll be doing:

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.

• Help define applicable milestones for your customer’s intended use of JumpCloud.

• Develop and articulate a clear vision and plan to achieve those milestones.

• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.

• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.

• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.

• Work closely with larger customer organizations on long-term or ongoing engagements.

• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.

• Work hands-on in customer environments when applicable to execute migration or configuration tasks.

• Escalate and reproduce issues in-house and respond in a timely manner.

• Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.

• Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.

• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.

• Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.

• Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.

• Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.

We’re looking for:

• A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software

• 6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)

• Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console

• Deep technical expertise and a high aptitude in a customer-facing position

• Project management, time management & planning skills

• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

• Strong oral and written communication skills

• Possesses a logical approach to problem solving

• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments

• Willing to travel on-site to customer locations if required

Preferred Qualifications:

• Administrating or supporting Medium-to-Large scale SMB environments & architecture

• Microsoft 365 and AzureAD experience

• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required

• Apple MDM, AD Device Management, AzureAD Connect, and Intune

• Okta administrative experience or certification preferred

• Google Workspace administrative experience

• AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)

• Device Management - Windows, macOS, iOS, Android and Linux Operating Systems

• LDAP administration, troubleshooting, and maintenance experience

• Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)

• In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML

• Scripting experience, PowerShell preferred

• User onboarding and offboarding

• Software systems setup and configuration experience