IT SUPPORT TECHNICIAN

Join KAB Technologies, a leading Internet Service Provider based in Cape Town, known not just for reliable connectivity—but for exceptional customer service. We're committed to going beyond the standard by putting people first in every interaction.

We are currently seeking a skilled and customer-focused Helpdesk IT Support Technician to join our team at our Montague Gardens office. In this role, you'll be a key part of delivering prompt, effective technical support while ensuring every client feels valued and cared for. At KAB Technologies, customer care is not a department, it’s our culture.

If you take pride in solving problems and building trust with clients through excellent service and communication, we’d love to hear from you.

• Provide first-line technical support to customers via phone, email, and remote assistance.
• Perform troubleshooting to diagnose and resolve general business office IT problems (repair or replace parts, debugging etc.)
• Assist customers with internet connectivity issues, including routers, modems, and Wi-Fi configuration.
• Maintain records/logs of repairs and fixes and maintenance schedule
• Manage client Backups (remote or onsite)

• Linux, Windows server, Microsoft Applications ( Exchange and Office 365 ) system administration experience will be an advantage
• Install and configure software and maintain client workstations on-site
• Diagnose general 1st line VoIP queries and general onsite VoIP phones
• Manage Support tickets via the helpdesk and diagnose client internet queries
• Document and escalate complex issues to higher-level support when necessary.
• Monitor and respond to support tickets in a timely and efficient manner.
• High-site maintenance and monitoring
• Educate customers on best practices for internet and network usage.
• Maintain up-to-date knowledge of ISP products, services, and industry trends

• Own reliable transport and a valid Driver’s License are Compulsory
• A minimum of 3 years of customer service-orientated I.T. experience or proven experience in a helpdesk or IT support role.
• Familiarity with troubleshooting routers, modems, and other networking hardware as well as hardware and software.

• Experience with Mikrotik and Ubiquiti Hardware, network configurations and troubleshooting (TCP/IP, DNS, DHCP).

• Industry experience with Internet, Fibre, VoIP & Wireless Broadband Internet is essential.
• IT certificate or diploma in Information Systems (A+, N+, MCSE, CompTIA A+, N+, or equivalent) are a plus.
• A matric pass or equivalent is essential.
   

  The qualities of the individual we want in our team are:
   

• A great attitude and a willingness to learn and work hard to achieve targets
• Confidence in interacting with others
• A goal-driven individual with the desire to grow
• Excellent communication skills
• Positive mind set when faced with challenges
• Good interpersonal skills
• Problem-solving skills and being a creative thinker
• Attention to detail is crucial
• A great attitude and a willingness to learn and work hard
• Excellent communication skills, Afrikaans is an added bonus

Hours:

The working office hours are standard 08h00 to 17h00

• After-hour remote support hours are 18h30 to 22h00 (Weekly rotational shifts)
• Weekend Standby Remote support hours are 08h00 to 22h00 (only when queries come in or high sites are down and troubleshooting is required)
• Weekends in office Support hours are every 2nd Saturday (only when required)

Remuneration:

• Starting from R 15 000.00 based on experience and ability

Join us in making a difference by providing reliable internet solutions and exceptional customer service!

If you feel you meet the above requirements please send us your C.V and Cover Letter to [email protected]