Chief of Staff

About Kapture CX

Kapture CX is an enterprise Customer Experience platform powering AI-led solutions across Conversational AI, Voicebots, Chatbots, Agent Assist, AutoQA, Analytics and Agentic AI.

Backed by Bajaj Finserv Ventures, Cactus Venture Partners, and India Alternatives , Kapture CX has raised $18M , achieved 4x revenue growth since Series A and reached profitability. With a growing global footprint, we are building the next generation of AI-powered enterprise CX.

What is this role all about?

As Chief of Staff to the Chief AI Officer , you will be the strategic and operational hand to Kapture's AI leadership, working directly with the CAIO to accelerate AI GTM momentum.

You will operate horizontally across AI strategy, GTM, pre-sales, sales, customer success, product and delivery turning strategic priorities into measurable business outcomes.

What You Will Do

Strategy & Business Growth

• Act as a trusted strategic partner to the Chief AI Officer on key business and AI initiatives.
• Drive cross-functional initiatives across GTM strategy, pre-sales, sales, customer success, product and delivery.
• Translate AI strategy into actionable business plans, priorities and measurable outcomes.
• Identify opportunities to improve AI revenue, pipeline, adoption and overall P&L performance.

AI GTM & RevOps

• Build and run the operating cadence for the AI GTM organization.
• Establish governance frameworks, dashboards, metrics and execution cadences for AI GTM planning.
• Track pipeline, revenue, use-case development, sales milestones and key GTM initiatives.
• Identify execution gaps and proactively drive resolution across teams.

Enterprise AI & Sales Enablement

• Partner with GTM teams to identify enterprise AI use cases and develop compelling solution narratives.
• Work with pre-sales and sales teams to create demos, solution frameworks and value propositions for prospective clients.
• Identify AI-led upsell and expansion opportunities across existing enterprise accounts.
• Support CXO-level conversations and executive value reviews with enterprise customers.

Cross-functional Execution

• Drive high-priority initiatives across Product, Engineering, Sales, Customer Success and Delivery.
• Own initiatives end-to-end - from problem definition and planning through execution and outcomes.
• Monitor key milestones, identify risks and unblock teams to ensure timely delivery.
• Bring structure and clarity to ambiguous, fast-moving business problems.

Global Expansion

• Partner with international GTM teams to support Kapture's AI expansion across global markets.
• Identify market opportunities, use cases and GTM priorities for international growth.
• Support the CAIO in building scalable AI GTM playbooks across geographies.

What We're Looking For

Experience

• 6-9 years of experience in Strategy, Management Consulting, Business Operations, GTM Strategy or B2B SaaS startups .
• Experience working in fast-paced, high-growth environments with significant cross-functional exposure.
• Experience working with GTM, RevOps, Sales Strategy or enterprise technology teams is preferred.

Core Competencies

• Strong understanding of Generative AI, LLMs and enterprise AI applications .
• Strong business acumen with the ability to connect technology initiatives to revenue and business outcomes.
• Exceptional structured thinking and problem-solving ability.
• Proven ability to drive complex, cross-functional initiatives from concept to completion.
• Strong stakeholder management skills with the ability to work with CXOs, engineering and product leaders, GTM teams and enterprise clients .
• Comfortable operating across both strategic thinking and hands-on execution.
• Strong communication, presentation and storytelling skills.

What We Value

• High Ownership & Agency: You figure out what needs to happen and make it happen.
• Bias for Execution: We value outcomes over process for the sake of process.
• Comfort with Ambiguity: You can bring structure to problems that don't come with a predefined playbook.
• Business First Thinking: You connect AI capabilities to customer value, revenue and business impact.
• Speed & Learning: You are comfortable operating in a rapidly evolving AI landscape.

Why Join Kapture CX?

At Kapture CX, we're building the future of AI-powered customer experience for global enterprises.

As Chief of Staff to the Chief AI Officer, you'll work at the heart of our AI strategy partnering directly with senior AI leadership, influencing GTM direction, working with enterprise customers and driving initiatives that shape how Kapture scales its AI business globally.