Software Support Engineer
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Nov 2, 2026. Kardex Holding scores B on the Alion truth index.
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The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.
This position involves an on-call rotation to provide customer support outside of normal business hours as needed. The role will occasionally require work outside of the standard work week schedule, including evenings, weekends, and holidays, to support critical customer issues and maintain system availability.
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