Manager, Partnerships
Confirmed on the employer's own hiring board on Nov 13, 2026. First seen by Alion on Nov 12, 2026.
KEY RESPONSIBILITIES:
Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.
Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.
Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.
Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.
Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.
Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.
Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.
Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.
Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.
Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.
Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.
Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).
Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.
DAILY RESPONSIBILITIES:
Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.
Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.
Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.
Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.
Monitor key account KPIs-transaction volumes, conversion rates, and revenue generation-addressing performance gaps or technical issues early.
CHALLENGES:
Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.
Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.
Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type [1]
Education
Bachelor’s degree
Bachelor’s degree in Business Administration, Information Technology, Marketing, Finance, Economics, or a related fieldRQ
Professional Qualifications
- Certifications in Project Management (CAPM/PMP), Agile/Scrum, or Digital Financial Services are an added advantage
AA
Experience
Total Minimum No of Years Experience Required
5
Detail
Minimum No of Years
Need Type [2]
Account Management
3
ES
Stakeholder management2
DE