McQueen Senior Client Advisor

Summary

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:

Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Department/Floor Manager:

Manages every operation in the department or on the floor to guarantee a unique client experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Job Description

Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001.

From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower - We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.

• Teamwork - We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

• Respect - We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.

• Kindness - We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

How will you contribute?

· Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage

· Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products

· Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed

· Contribute to the visual display of the products in accordance with AMQ visual standards

· Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures

· Follow Company grooming, accordingly with AMQ standards and policies

· Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

· Proactively seize all cross-selling opportunities, utilizing all product categories available in the store

· Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools

· Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives

· Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures

· Operate with the highest level of care and respect for the product

· Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Required Skills:

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store KPIs
• Excellent commercial awareness
• Team-player mentality
• Strong verbal and written communication skills
• Strong selling skills and ability to overcome objections
• Customer centric approach and an entrepreneurial spirit
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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