Modern Workplace Engineer (EntraID/Intune)

Role overview:

The Microsoft Modern Workplace Engineer will be responsible for the design, implementation, and escalation support of Keyloop’s end-user computing environments and modern workplace solutions. This role will focus on optimizing Microsoft 365 services, Entra and Intune to enhance user experience, security, and productivity.

Roles & responsibilities:

• Monitor and optimize the performance and security of end-user devices, M365 services, Intune, and Active Directory.

• Develop and maintain documentation for end-user computing and modern workspace environments.

• Implement and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 applications.

• Utilize Intune for device management, ensuring compliance with security policies and seamless integration with other IT services.

• Manage the deployment infrastructure, configuration management, and maintenance process of Windows and MacOS systems and applications.

• Strong knowledge of Entra Enterprise Applications, Application Registrations and best practice for securing Identity in Entra ID and Active Directory.

• Contribute to the IT Engineering roadmap, and plan and deliver IT projects.

• Collaborate with IT Service team to ensure a seamless user experience across all platforms. Develop and maintain documentation for Windows and MacOS system standards, procedures, and configurations.

• Design, deploy, and manage end-user computing environments, including desktops, laptops, mobile devices, and virtual desktops.

• Provide escalation support for IT Service team for end-user devices, M365 services, Active Directory, and Intune.

• Mentoring and technical development of the IT Service Team.

• Stay up to date with the latest trends and technologies in end-user computing, modern workspace, and identity management.

Experience and skillsets required:

• Minimum of 5 years’ experience in a IT support or engineering role.

• Minimum of 2 years’ experience managing Intune and Entra ID.

• Strong knowledge of M365 application suite.

• Strong knowledge of Active Directory, Entra ID, Intune, Conditional Access.
• Deep understanding of security concepts in the End User Compute and M365 space.
• Proven skills with scripting and automation using PowerShell and other scripting languages.
• Strong knowledge of using Intune to manage Windows 11 and MacOS including enrollment, administration, and configuration.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.