Senior Associate, Product Specialist/ Supply Connectivity/ API/ Backend Engineer
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 14, 2026. Klook scores A on the Alion truth index.
About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy - empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
What You’ll Do
- Manage inbound API integration requests from suppliers, partners, and internal teams (BD, customer experience, operations).
- Onboard new suppliers onto Klook’s API connectivity: run test cases and UAT with their teams, and support go-live.
- Set up and maintain product mappings in Klook’s internal tools, ensuring reliable connectivity between supplier reservation systems and Klook.
- Monitor integration health (connection status, error rates, issues) and follow up proactively, not just when tickets come in.
- Troubleshoot and analyse integration issues (availability, pricing, booking and cancellation flows), and work with R&D to resolve them.
- Be the contact for suppliers and their tech teams: support and advise on API integration, share best practices, and build long-term working relationships.
- Become a subject matter expert on Klook’s API integrations, including industry standards such as OCTO, across multiple product verticals.
- Use AI to work smarter: build internal tools and automations with AI tools such as Claude to handle bulk actions and repetitive setup work, and keep SOPs and mapping guides up to date so knowledge scales across the team.
- Prioritize API projects by business impact and effort, and drive them end-to-end as the liaison between Tech, Business teams, and external partners.
What You’ll Need
- Strong attention to detail and patience for precise, hands-on work.
- A solid understanding of how APIs work and the logic behind them (requests/responses, endpoints, data flow, error handling). You don’t need to be an engineer.
- Strong English communication, written and spoken, for working with international partners.
- Analytical mindset: comfortable digging into logs, data, and error messages to find root causes.
- Basic project management skills and the ability to deliver on timelines.
- Clear, clean documentation habits.
- Enthusiasm for AI tools and a habit of automating repetitive work. You don’t need to be a developer, but you’re comfortable learning and experimenting.
Nice to have: Mandarin (spoken and written); a degree in CS, IT, or a field that builds logical thinking; experience in travel/OTA; familiarity with Postman, JSON;
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.