CRM Manager

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your role in our team:

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.

Key Tasks:

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands-on project management with our internal business and IT CRM community as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack.
• Drive clear functional specification setting for user stories / use cases.
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions.

Your profile:

• Degree/ Bachelor/ MBA in Engineering fields with excellent results.
• 2-5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
• Experience in fast-paced corporate environments and/or IT or strategy consulting is an advantage.
• Background in sales or service functions (project, strategic, or operational) is preferred.
• Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.
• Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.
• Results-oriented individual with strong drive, commitment, and personal initiative.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.
• A team player with a hands-on, agile mindset.
• Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.

Recruitment Team

For questions please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Please apply exclusively via the “Apply now” button. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.