Senior Key Account Manager

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The Senior Key Account Manager is responsible for developing and growing strategic customer relationships within the supply chain logistics and automation sector. As the primary commercial lead for assigned global and regional key accounts, this role drives revenue growth through long-term partnerships, consultative selling, and a deep understanding of customers’ operational and automation objectives. Working closely with engineering teams and executive leadership, the Senior Key Account Manager develops and executes multi-year account strategies, positions Körber as a trusted advisor, and leads the pursuit of complex automation, systems integration, and lifecycle service opportunities across warehouse, parcel, and manufacturing environments. Success in this role requires strong commercial acumen, technical credibility, and the ability to influence diverse stakeholder groups within customer organizations.

Your Role in Our Team

• Own full P&L performance for assigned key accounts, including revenue growth, profitability, risk management, and long-term value creation.
• Develop and execute multi-year account strategies encompassing growth objectives, stakeholder engagement plans, solution roadmaps, and competitive positioning.
• Serve as the primary commercial lead and trusted advisor for strategic accounts, fostering relationships with executive, operational, engineering, and procurement stakeholders, including VP and C-suite leaders.
• Drive account growth through renewals, expansions, upselling, and cross-selling while identifying new opportunities aligned with customers’ operational and automation objectives.
• Lead commercial negotiations, pricing discussions, and contract agreements in partnership with legal, finance, and executive leadership teams.
• Partner with Engineering, Project Delivery, Software, Service, Product Management, and Operations teams to develop customer-focused solutions and ensure successful project execution.
• Monitor customer satisfaction, proactively manage commercial and delivery risks, resolve escalations, and maintain long-term customer confidence and retention.
• Provide market and customer insights to support product strategy, roadmap planning, process improvements, go-to-market initiatives, and strategic growth opportunities within the supply chain and automation industry.

Your Profile

• Proven experience selling capital-intensive automation, material handling, software, or systems integration solutions to enterprise-level customers.
• Deep knowledge of supply chain, parcel logistics, warehouse automation, and related technologies, including AS/RS, robotics, conveyors, AMRs, and enterprise software platforms.
• Strong commercial, financial, and business acumen with the ability to balance customer needs, profitability, and risk.
• Experience developing and executing strategic account plans that drive long-term customer growth and retention.
• Proven ability to build executive-level relationships and confidently engage, influence, and negotiate with C-suite stakeholders.
• Consultative, solution-oriented approach with strong problem-solving, negotiation, and decision-making skills.
• Exceptional stakeholder management, communication, and cross-functional collaboration skills, with the ability to align diverse teams and priorities.
• Self-driven and resilient professional who thrives in fast-paced, matrixed organizations and demonstrates a strong sense of ownership and accountability.

Education and Experience Qualifications

• Bachelor’s degree in Engineering, Business, Supply Chain Management, or a related field; MBA or advanced business/technical degree preferred.
• 8+ years of experience in enterprise B2B sales, key account management, or strategic customer development within automation, intralogistics, material handling, parcel, or industrial technology environments.
• Professional fluency in French and English (written and verbal), with the ability to conduct business communications, presentations, and customer interactions in both languages.
• Proven success managing complex customer relationships, leading multi-site or global accounts, and closing large-scale, multi-million-dollar projects.
• Strong understanding of logistics operations, warehouse automation, material handling systems, digital supply chain solutions, and related technologies.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and build relationships at all levels, including senior executives

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Mississauga, Ontario, Canada.

This role offers a hybrid work setting based in Mississauga, Ontario, Canada, with up to 50% travel.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to[email protected]. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

At Körber, we think long term and pursue objectives that apply across all of our business areas. In line with our vision of “Market Leadership through Technology Leadership,” we have defined our “Life 2035” goals for the next decade to ensure that Körber becomes the leading partner in our industries-Life Science, Supply Chain, and High-Tech Manufacturing-by 2035.Life 2035 is built on four pillars that define how we embrace our shaping role: Leadership, Innovation, Findependence, and Empowerment. Sustainably profitable growth and financial independence form the foundation for achieving our ambitious financial targets for the next decade. By 2035, we aim to achieve global revenues of €10 billion. You can find more at https://www.koerber.com/en/about-us/what-drives-us