Technical Support Specialist - WCS

As a Technical Support Specialist - Warehouse Control System (WCS), you will play a key role in ensuring the smooth operation of our customers’ logistics processes, from troubleshooting and incident resolution to process optimization.

Use your development skills to build fixes, enhancements, and integrations.

Take the opportunity to develop your skills in a future-oriented industry, take on responsibility from day one, and contribute your own ideas.

Your role in our team

• Supporting existing customers: You provide our customers with 2nd- and 3rd-level support and assist them with system enhancements and optimizations (change requests).
• Incident resolution: When issues occur in our customers’ applications, you quickly identify suitable solutions and workarounds to restore smooth operations.
• Root cause analysis: For recurring issues, you work with the team to identify root causes and develop sustainable solutions.
• Teamwork: You collaborate closely with colleagues from project consulting and software development to develop innovative solutions together.
• Customer relationship management: You maintain and further develop strong relationships with our existing customers.
• On-call support: As part of our team, you also help resolve critical issues outside regular office hours, ensuring reliable operations for our customers. On-call duty is shared within the team and may cover up to 24/7 service periods on a rotating basis.

Your profile

• You have a good understanding of logistics processes in automated warehouses.
• You have experience supporting a warehouse management or warehouse control system, for example through troubleshooting in a control room or as part of an internal or external support team.
• You have experience working with relational databases and database queries, such as Oracle, SQL or MySQL.
• You have knowledge of source code analysis and/or development using an object-oriented programming language, such as Java or C#.
• You have strong analytical skills, are open and communicative, and enjoy working as part of a team.
• You have a solution-oriented mindset with a strong focus on customer needs.
• You are fluent in English.

Your benefits

• Exciting challenges in national and international SAP implementation projects in different industries

• Taking on responsibility and the opportunity to make a difference from day one. Compatibility of work, family and free time through flexible working hours, mobile working - also from home

• Working in an environment with a good team spirit, solidarity, and mutual support

• Personal development opportunities in a growing team

• Flat hierarchies and short communication channels

• Ongoing training and further education

• Personal mentoring and individual development opportunities

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to[email protected].

Sina Prinz is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.