Implementation Engineer

We are looking for a hands-on Implementation Engineer to own the end-to-end deployment of Komprise solutions at customer sites. You will be the bridge between Sales, Support, and Engineering, translating business requirements into production-ready architectures and ensuring every customer goes live smoothly. This is a high-impact, customer-facing role where you will work directly with enterprise IT teams, design deployment plans, configure complex storage environments, and drive successful onboarding. If you thrive at the intersection of deep infrastructure work and direct customer engagement and want to shape how a category-defining product reaches the world, this role is for you.

The core responsibilities for the job include the following:

Deployment and Customer Onboarding:

• Lead end-to-end implementation of Komprise solutions for enterprise customers, from initial scoping and discovery through go-live and handoff to support.
• Design and architect deployment plans tailored to customer environments spanning NAS, object storage, cloud (AWS, Azure, GCP), and hybrid configurations.
• Configure and deploy Komprise Directors, Observers, and Proxies across on-premises and cloud infrastructure.
• Conduct pre-deployment discovery sessions to understand customer storage landscapes, data workflows, migration requirements, and compliance needs.

Cross-functional Collaboration:

• Work closely with Sales Engineering and Customer Success during the pre-sales phase to ensure a smooth transition from POC or trial to production deployment.
• Capture field insights and relay product feedback to engineering and product management to influence the roadmap and reduce deployment friction.
• Partner with the Implementation Specialist (Deployment Lead) on complex or escalated deployments requiring senior technical oversight.

Process and Documentation:

• Develop and maintain implementation playbooks, deployment checklists, and best-practice documentation for repeatable, scalable deployments.
• Drive continuous improvement in implementation processes, tooling, and automation to reduce time-to-go-live.
• Troubleshoot deployment-related issues involving Linux, networking, NFS/SMB protocols, DNS, Active Directory, and firewall configurations.

Requirements:

• Experience: 5+ years in implementation, professional services, solutions engineering, or customer-facing deployment roles supporting enterprise software or SaaS platforms.
• Linux and Networking: Strong hands-on expertise in Linux system administration and networking fundamentals, including TCP/IP, DNS, VLAN, routing, and firewall rules.
• Storage Protocols: Solid working knowledge of NFS and SMB/CIFS protocols and enterprise storage architectures, including NAS (NetApp, Dell EMC) and object storage (S3-compatible). Cloud Platforms: Practical experience with cloud storage services on AWS, Azure, and GCP and deploying software across hybrid cloud environments.
• Identity and Access: Familiarity with Windows Active Directory, LDAP, Kerberos authentication, and permission models in multi-domain environments.
• Scripting: Proficiency in Shell, Python, or PowerShell for automating deployment tasks and building repeatable tooling.
• Project Management: Ability to manage multiple concurrent customer implementations, set expectations, and deliver consistently on timelines.
• Communication: Strong written and verbal communication in English; comfortable leading technical workshops, whiteboard sessions, and executive status reviews.
• Education: Bachelor's degree in computer science, engineering, information technology, or equivalent practical experience.

Preferred Qualifications:

• Virtualization: Experience with VMware vSphere, Hyper-V, or other hyperconverged and virtualization platforms.
• Certifications: Cloud or storage certifications such as AWS Solutions Architect, Azure Administrator, or GCP Professional Cloud Architect.
• Data Management: Prior experience in data migration at scale, data lifecycle management, or tiered storage optimization.
• Tooling: Exposure to ITSM platforms (ServiceNow, Jira Service Management) and observability tools (Grafana, Datadog, Splunk).

Skills

aws, azure, dns, gcp, linux, networking, tcp/ip