Process Associate / Senior Process Associate - Order Management & Fulfilment

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Process Associate / Senior Process Associate - Order Management & Fulfilment

Job Location - Ambattur, Chennai

Are you a detail-oriented professional who enjoys working with order processing, accurate transaction management, and continuous process improvement? Do you thrive in a structured business operations environment where timely execution, data accuracy, customer satisfaction, and digital readiness are critical? If you are passionate about supporting order management and fulfilment operations while also being curious about how AI and automation can improve productivity, quality, and decision-making, we’d love to meet you.

Join our team and play a key role in supporting order management and fulfilment operations that enable smooth order processing, delivery coordination, and customer service activities. In this role, you will ensure accurate handling of transactions, invoicing, and reporting while maintaining compliance with established procedures and service level agreements. You will also be expected to demonstrate AI awareness, identify opportunities to simplify repetitive work, and collaborate with business and automation teams to improve process efficiency in a responsible and controlled manner.

What You’ll Do?

As a Process Associate - Order Management & Fulfilment, you will support order processing and fulfilment operations by performing core transactional and documentation activities, including:

• Performing transactional analysis to ensure accuracy and completeness of order data

• Processing customer orders and managing order lifecycle activities

• Supporting order fulfilment activities to ensure timely delivery of products and services

• Creating and maintaining customer invoicing documentation as per business requirements

• Handling requests and incident management using ServiceNow tools

• Updating and maintaining order data in SAP systems, particularly within the Sales and Distribution (SD) module

• Generating and maintaining routine operational reports using Microsoft Excel and Power BI

• Validating documentation and approvals before processing transactions

• Coordinating with supply chain, finance, and customer service teams to resolve operational queries

• Ensuring compliance with order management procedures and documentation standards

• Managing multiple requests while meeting defined service level agreements (SLAs)

• Maintaining proper documentation and records for audit and compliance purposes

• Identifying repetitive, manual, or rule-based activities that can be simplified through automation, standard templates, workflow improvements, or digital tools

• Using AI-enabled tools responsibly for drafting, summarizing, data validation support, exception analysis, and productivity improvement, while ensuring human review and compliance with company policies

• Collaborating with business users, process owners, and automation teams to provide clear requirements, test scenarios, and feedback for automation or AI-supported process improvements

What We’re Looking For?

Hard Skills

• Graduate in Commerce (B.Com) or related discipline - Mandatory

• Working knowledge of SAP Sales and Distribution (SD) module - Mandatory

• Basic understanding of order management and order fulfilment processes

• Experience or exposure to customer invoicing and transactional processing

• Proficiency in Microsoft Excel for data entry, reporting, and documentation - Mandatory

• Basic knowledge of Power BI for reporting and data visualization

• AI awareness and ability to understand practical business use cases for AI in order management, reporting, data quality checks, exception handling, and customer service support

• Basic understanding of automation concepts, including workflow automation, robotic process automation, low-code/no-code solutions, and business process improvement

• Ability to describe business requirements clearly for digital or automation solutions, including current process steps, pain points, expected outcomes, exceptions, and validation rules

• Familiarity with ServiceNow or similar ticketing tools

• Ability to follow standardized operating procedures and maintain transaction accuracy

• Basic understanding of data validation and record maintenance practices

AI & Automation Skills

• Demonstrates AI awareness by understanding where AI can support productivity, reporting, documentation, data review, and exception identification in business operations

• Uses AI tools responsibly with appropriate human validation, confidentiality, data protection, and compliance awareness

• Identifies automation opportunities by observing repetitive activities, high-volume transactions, manual reconciliations, recurring errors, and process bottlenecks

• Supports automation initiatives by providing process knowledge, sample data, test cases, user acceptance testing support, and business feedback

• Shows willingness to learn and adopt digital tools such as Power BI, Power Automate, ServiceNow workflows, SAP reporting features, and other business productivity tools

Soft Skills

• Strong attention to detail and commitment to data accuracy

• Good communication and stakeholder coordination skills

• Ability to work in a process-driven and deadline-oriented environment

• Team collaboration and adaptability

• Strong organizational and time management skills

• Accountability and ownership of assigned tasks

• Solution-oriented mindset

Why You’ll Love Working at KONE?

• Work with a globally respected brand and culturally diverse teams.

• Competitive pay + performance-based bonuses.

• Professional development opportunities to help you grow your career.

• A dynamic, innovative, and supportive team culture.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html