Coordinator, Credit & Resolutions

Description

The Credit & Resolutions Coordinator supports the day-to-day operations of the Credit and Resolutions function, with a primary focus on accurate data entry, account maintenance, billing support, and resolution of customer account issues. This role is responsible for maintaining customer and account information, processing documentation, researching account discrepancies, and supporting timely collection and resolution activities.

The Coordinator will work across internal systems and customer billing platforms to ensure information is accurate, documentation is complete, and billing and account requirements are addressed timely. This role works closely with customers, Sales, Customer Service, Finance, and other internal teams to support efficient account management and issue resolution.

This position reports to the Supervisor, Credit & Resolutions and is based out of our Corporate Office in Medina, OH

Key Responsibilities:

• Enter, update, and maintain customer, billing, credit, and account information within company systems.
• Access and maintain customer billing systems and portals, including entering required information, uploading documentation, and monitoring submission status.
• Process customer billing requirements and ensure necessary documentation is submitted accurately and timely.
• Review account information and documentation for accuracy and completeness.
• Monitor accounts receivable activity and assist with routine account follow-up.
• Research account discrepancies, including payments, credits, deductions, short payments, overpayments, and other billing-related issues.
• Assist with resolving misapplied payments and other routine account discrepancies.
• Maintain accurate account notes, documentation, and records of customer and internal communication.
• Gather and organize supporting documentation for billing inquiries, disputes, collections, and account resolutions.
• Communicate directly with customers regarding billing requirements, missing information, account documentation, and routine account questions.
• Partner with Sales, Customer Service, Finance, and other internal teams to research and resolve customer account issues.
• Prepare and maintain reports, spreadsheets, and other documentation supporting Credit and Resolutions activities.
• Escalate complex account issues, disputes, or credit concerns to the appropriate team member or manager.
• Perform other duties as assigned.

Skills & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, accounting, or a related field preferred.
• Previous experience in an administrative, customer service, accounts receivable, billing, finance, or related role preferred.
• Strong attention to detail and accuracy when entering and maintaining account information.
• Strong organizational skills with the ability to manage multiple priorities and follow-up items.
• Comfortable working with numbers, financial information, and detailed documentation.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to research discrepancies, identify missing information, and follow established processes through resolution.
• Strong computer skills, including Microsoft Excel, Outlook, and web-based systems.
• Ability to learn and navigate multiple internal systems and customer billing platforms.
• Ability to maintain confidentiality when working with customer and financial information.
• Ability to sit for extended periods and safely lift up to 20 pounds.

Koroseal Total Rewards:??

• Vacation time, personal time, and 11 paid holidays??
• Medical, Dental and Vision Insurance including a Flexible Savings Account?
• Company paid Short Term Disability & Life Insurance with supplemental options available for employees?
• 401(k) with company match??
• Paid training and career development??
• Employee well-being benefits including robust EAP offering??
• Company events?

Location: Medina, OH

Status: Salaried Non- Exempt

Reports to: Supervisor, Credit & Resolutions

Level: Individual Contributor