Warehouse Supervisor

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.

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The Warehouse Supervisor is responsible for leading the safe, high-quality, and efficient delivery of Third-Party Logistics (3PL) services to internal and external customers. This role oversees day-to-day warehouse operations while maintaining strong customer relationships, supporting financial performance and accountability, and providing effective leadership and development of warehouse employees.

When applicable, the Responsible Person in Charge (RPIC) / Alternate Responsible Person in Charge (ARPIC) will also support required transactions and compliance activities involving regulated precursor materials. Come join us at our site in Mississauga (Toronto), Canada! Multiple shifts available.

How you create impact

• Maintain strong customer relationships by professionally communicating with customer representatives, participating in meetings and conference calls as needed, supporting new customer implementations, and escalating customer issues promptly to the Warehouse Manager when required.
• Support the Warehouse Manager in meeting financial and labor objectives by balancing overtime and agency usage, effectively planning staffing levels to control labor expenses, and maintaining accurate daily time and attendance records for agency and full-time employees in Kronos.
• Lead and develop warehouse staff by managing employee performance, ensuring appropriate training, providing ongoing coaching and development, completing timely performance evaluations, and addressing performance concerns in consultation with Human Resources and management when necessary.
• Oversee day-to-day warehouse operations including receiving, storage, picking, shipping, returns/damaged goods, maintenance, value-added activities, and administrative functions to ensure customer requirements are met efficiently and cost-effectively, while keeping teams informed of daily priorities and operational issues.
• Ensure compliance with Quality, Health, Safety, Security, and Good Manufacturing Practice (GMP) requirements, including applicable Health Canada, regulatory, and customer requirements, to protect personnel, equipment, property, and product quality.
• Drive operational efficiency and continuous improvement by identifying opportunities to improve warehouse processes, preparing accurate and timely operational reports, maintaining appropriate warehouse supply levels using cost-conscious purchasing practices, and performing other duties as assigned.

What we would like you to bring

• 3-7+ years of experience in a Contract Logistics, third-party logistics (3PL), distribution center, or warehouse environment, including 2-3+ years of leadership/supervisory experience with 10-15+ direct reports.
• Direct managerial experience with distribution center operations, including receiving, picking, packing, shipping, returns, value-added processing, and sub-assembly, with a strong understanding of warehouse operations and cost structures.
• Demonstrated knowledge of health and safety and employment standards legislation, along with experience with applicable production and quality systems such as Good Practice (GxP), ISO, Document Control, Lean, Toyota Production System (TPS), and Six Sigma.
• Proven proficiency in an automated warehouse/distribution environment, including working knowledge of Warehouse Management System (WMS) technologies and strong computer skills, including Microsoft Office Suite.
• Strong customer orientation, problem-solving, and operational leadership skills; previous experience in a pharmaceutical distribution center is considered an asset.
• Diploma or degree in International Business, Transportation, Logistics, or a related field preferred; applicable material handling equipment certifications are considered an asset, with the ability to work various shifts as required in a 24/7 environment.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $65,000 CAD and $90,000 CAD annually. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. #LI-On-Site

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.