Technical Program Manager

The Opportunity

KWI keeps specialty retail running for Pandora, Bluemercury, Tom Ford, and dozens of other brands, and behind every storefront is an engineering team shipping constantly. Today those releases are coordinated on instinct and hallway conversations. You're here to change that. As our Technical Program Manager, you'll own the master release timeline, build the system that keeps every team aligned, and make shipping shorter, smoother, and more predictable, reporting straight to the CTO with a clear mandate to fix what slows us down.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a unified commerce solution that is designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford, and many other globally recognizable brands.

We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As the Technical Program Manager, you excel at the following core competencies

Cross-team release coordination

• Own the master release timeline across all engineering teams, with a particular focus on the POS release cycle.
• Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints.
• You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product.
• Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked, late changes require formal approval with an impact assessment

Cross-functional coordination

• Define and maintain RACI matrices for release activities across Engineering, QA, Technical Writing, Marketing, and Customer Success.
• Run release readiness reviews that include all involved departments, not just engineering.
• Serve as the single point of accountability for program-level release status visibility across the organization.

Risk management and escalation

• Proactively identify risks to timelines, scope, and quality across all teams.
• Maintain a risk register and drive mitigation plans.
• Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.