MACONOMY SUPPORT LEAD

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Responsibilities:

• Lead the regional Maconomy support service by establishing priorities, governance processes, service levels, and escalation procedures.
• Manage complex and high-impact incidents across Finance, Project Accounting, Billing, Time & Expense, Procurement, Reporting, and System Integrations.
• Drive root cause analysis and implement sustainable solutions for recurring issues, processing failures, data discrepancies, and control gaps.
• Coordinate critical business activities, including period-end close processes, reconciliations, interfaces, scheduled jobs, and regional readiness planning.
• Oversee releases, patches, enhancements, regression testing, user acceptance testing (UAT), production deployments, and post-implementation stabilization.
• Partner with regional Finance and business leaders to understand business requirements, manage stakeholder expectations, and prioritize support and enhancement requests.
• Monitor service performance, operational risks, controls, user access, data quality, vendor delivery, backlog management, and continuous improvement initiatives.
• Ensure compliance with security, privacy, segregation of duties (SoD), financial controls, change management, and audit requirements.
• Maintain support frameworks, ownership models, operational documentation, business continuity plans, knowledge repositories, and standard operating procedures across the region.
• Lead, mentor, and develop support analysts and partner teams while fostering a consistent, customer-focused service culture.
• Drive automation, process standardization, self-service capabilities, knowledge sharing, and initiatives that reduce recurring support demand and improve operational efficiency.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills & Qualifications:

• 10+ years of experience in ERP or financial application support within complex, multi-country business environments.
• Strong expertise in Finance and Project Accounting processes, including Billing, Time & Expense, Procurement, Reporting, and system integrations.
• Proven experience managing application support operations, major incidents, problem management, release management, and vendor relationships.
• Hands-on experience with Deltek Maconomy or similar enterprise ERP/financial management platforms.
• Strong understanding of IT service management, internal controls, compliance, audit requirements, risk management, and governance processes.
• Excellent leadership, stakeholder management, prioritization, crisis management, analytical problem-solving, and communication skills.
• Experience driving automation, process improvements, service optimization, and continuous improvement initiatives.
• Knowledge of Middle East finance operations, ITIL practices, SQL/reporting tools, global support models, and relevant ERP, IT, Agile, or Project Management certifications is preferred.

Preferred Technical and Professional Experience:

• Master’s degree in Finance, or a related discipline.
• Relevant professional certifications in ERP Applications, Deltek Maconomy, ITIL, Agile, Project Management (PMP/PRINCE2), Finance, or related technologies.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.