It Helpdesk

Laboratoire Frater Razes · 7 days ago
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Location
In office (Algiers)
Employment
Full-Time

First seen by Alion on Oct 22, 2026.

Overview
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Profile match

Laboratoire Frater Razes

HQ: Algiers, Algeria

Nous sommes à la recherche d'un IT Helpdesk qui aura pour missions: 

  • Prendre en charge les incidents et demandes (téléphone, email, outil ticketing)

  • Assister les utilisateurs dans l’utilisation des outils (SAP, bureautique…)

  • Diagnostiquer et résoudre les incidents de niveau 1 /2

  • Gestion des équipements: Installer et configurer les postes de travail et gérer le matériel informatique (PC, imprimantes…)

  • Gestion des accès

  • Suivi et reporting

  • Amélioration continue

Profil recherché:

  • Bac +2 / Bac +3 en informatique.

Compétences Métier:

  • Support utilisateurs (Niveau 1 / N2)

  • Diagnostic et résolution des incidents IT

  • Connaissance des environnements Windows

  • Notions réseaux (TCP/IP, VPN, WiFi)

  • Gestion des comptes utilisateurs (Active Directory)

  • Outils de ticketing (GLPI recommandé)

  • Notions SAP

Compétences complémentaires :

  • Bonne communication, esprit de synthèse, d’analyse et autonomie

  • Gestion des priorités

  • Esprit d’analyse

  • Travail en équipe

  • Résidence Alger

  • Disponibilité immédiate 

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