Customer Service Associate

Lalamove • Transportation & Logistics • 1 day ago
Apply now
Similar jobs
587,360open jobs
26,166companies
82,433added this week
Browse all
Salary
≈ $8k – $21k per year (Estimated)
Location
In office (Parañaque)
Employment
Full-Time
Overview
Company
Impact
Profile match

Lalamove

Lalamove is an on-demand logistics and freight delivery platform that connects individuals, small businesses, and enterprise clients with professional driver partners. Headquartered in Hong Kong, the company operates across dozens of markets in Asia, Latin America, and EMEA (operating as Huolala in Mainland China). Through its mobile and web applications, it provides real-time courier services, same-day delivery, fleet dispatching, and moving solutions, enabling businesses to optimize last-mile supply chain operations.
lalamove.com • HQ: Hong Kong • Transportation & Logistics • 501-1000 employees • Est. 2013

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the job: This Customer Service Associate role is one of the most important positions in our company as you have the most touch points with our customers and drivers. You’re expected to answer every call and be our Lalamove ambassador. Our customers and drivers’ excellent experience solely depends on you.

This role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.

What You'll Do:

  • Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.

  • Handle and resolve complaints both for drivers and users in a thoughtful and professional manner.

  • Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.

  • Performs other duties that may be assigned by management from time to time.

What We Seek:

  • Someone with a passion for helping others by providing excellent customer service

  • A committed customer service representative who is amenable to working on the assigned shifts

What You'll Need:

  • Has experience in handling voice and chat channels.

  • For chats experience, agents should have handled multiple concurrencies assisting customers

  • Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
587,360 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Parañaque
≈ $15k – $35k per year (Estimated) • In office • Full-Time • 2+ years exp • PhD • Ho Chi Minh City
Apply
≈ $7.5k – $19k per year (Estimated) • In office • Full-Time • 1+ year exp • Bachelor's Degree
Management
Google Workspace
Apply
Fleet Associate 1 day ago
≈ $9.5k – $26k per year (Estimated) • In office • Full-Time • 1+ year exp • Bachelor's Degree • Parañaque
Management
Google Workspace
Google Sheets
Apply
Accountant 1 day ago
$33k – $38k per year • In office • Full-Time • 1+ year exp • Singapore
Analytics
Microsoft Excel
Apply
≈ $7k – $17k per year (Estimated) • In office • Full-Time • 1+ year exp • Bachelor's Degree • Parañaque
Analytics
Microsoft Excel
Management
Google Sheets
Marketing
Meta Ads
Google Ads
TikTok Ads
Apply
Sales Executive 2 days ago
≈ $7.5k – $21k per year (Estimated) • In office • Full-Time • 2+ years exp • Parañaque
Apply
Operations Support 8 days ago
≈ $17k – $35k per year (Estimated) • Remote • Full-Time • Parañaque
Management
Google Sheets
Apply
≈ $11k – $26k per year (Estimated) • In office • Full-Time • Parañaque
Apply
≈ $14k – $36k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Parañaque
Apply
≈ $17k – $44k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Parañaque
Management
Agile
Apply
See all jobs
This is one of many
587,360 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles