Driver Operations Associate (Visayas and Mindanao Expansion)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the job: We are looking for an Operations Associate to support day-to-day transport and operational activities. The role involves coordinating with internal and external stakeholders, monitoring operational performance, resolving issues, and ensuring that processes are executed efficiently and in accordance with established standards.

The ideal candidate has a strong understanding of transportation operations, is comfortable working in a fast-paced environment, and can effectively manage multiple operational concerns while maintaining accuracy and service quality.

We are hiring Operations Associates across the Visayas and Mindanao areas, with opportunities available in:

Visayas

• Iloilo

• Mandaue, Cebu

• Bacolod, Negros Occidental

• Panay Island

Mindanao

• Cagayan de Oro (CDO)

• Davao City

• General Santos

What You'll Do:

• Monitor and support daily transport operations to ensure smooth and efficient execution.

• Coordinate with drivers, partners, internal teams, and other operational stakeholders to address concerns and operational requirements.

• Monitor operational activities, identify issues or delays, and coordinate appropriate resolutions.

• Investigate operational incidents and provide timely and accurate updates to relevant stakeholders.

• Ensure adherence to established operational processes, policies, and service standards.

• Maintain accurate records, reports, and documentation related to operational activities.

• Analyze operational data and trends to identify recurring issues and opportunities for improvement.

• Assist in implementing process improvements that enhance operational efficiency and service quality.

• Escalate complex or high-impact operational concerns to the appropriate teams.

• Perform other operational tasks and projects as assigned.

What We Seek:

• Someone who is organized, proactive, and solutions-oriented, with strong attention to detail and the ability to manage multiple priorities. We value individuals who take ownership, communicate effectively, adapt quickly, and are always looking for ways to improve processes and operational efficiency.

What You'll Need:

• Bachelor’s degree in Business Administration, Operations Management, Logistics, Transportation Management, or a related field is preferred.

• At least 1-2 years of experience in operations, transportation, logistics, mobility, delivery, or a related industry.

• Familiarity with transport operations and related workflows, including driver/partner coordination and issue resolution.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and coordination skills.

• Highly organized and detail-oriented, with the ability to manage multiple priorities.

• Comfortable working in a fast-paced and dynamic environment.

• Proficient in Microsoft Office or Google Workspace; experience with operational tools or dashboards is an advantage.