Sales Operations & Analytics Intern

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go.

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 13-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values: Passion in serving local communities, empowering SMEs, and our driver partners; Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence; and Humility - awareness in ourselves to learn from others and never stop improving.

We are looking for a Sales Operations & Analytics Intern to join our growing Marketing Team in Turkey!

Join us and be part of Lalamove’s exciting journey in Turkey!

Responsibilities

• Support the Sales team with daily operational and administrative activities to improve field sales efficiency.

• Assist Field Sales Agents with recurring data preparation and administrative tasks, enabling them to focus on customer engagement and field activities.

• Support CRM and data quality activities, including data cleaning, segmentation, tagging, and maintaining accurate customer and activity records.

• Analyze sales data, customer activity, and platform usage through Google Sheets, Excel, and CRM systems, and support the preparation of daily, weekly, and monthly sales, activation, and churn reports.

• Conduct analytical research on target industries, potential customer segments, and market dynamics to provide actionable data and insights to the Sales team.

• Support ad-hoc sales analysis, reporting, and strategic or operational projects as required.

• Coordinate with Sales team members to ensure data and reporting requests are completed accurately and on time.

• When required, support limited customer communication for corporate onboarding, follow-up, or informational purposes based on identified business needs.

Qualifications

• 3rd/4th-year student majoring in Quantitative/Analytical disciplines (e.g., Industrial Engineering, Statistics, Mathematics, Econometrics, Computer Engineering, or related STEM fields).

• Strong interest in Sales Operations, data analysis, CRM, and commercial processes.

• Strong analytical skills and enthusiasm for working with data and numbers.

• Good command of Microsoft Excel or Google Sheets, including formulas, filters, pivot tables, and working with large datasets.

• Strong attention to detail and ability to identify inconsistencies in data.

• Good organizational and time-management skills, with the ability to manage recurring tasks accurately.

• Proactive, responsible, and willing to take ownership of assigned tasks.

• Good written and verbal communication skills.