Driver Operations Associate (Offline Presence)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are seeking a dynamic Associate (Offline Presence), Driver Operations to spearhead our efforts in acquiring and retaining large fleet sticker drivers, driving productivity through data-led prioritization, and strengthening Lalamove's on-road brand visibility.

As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.

Think you are up for it? Apply now!

What You'll Do:

1. Acquisition:

(a) Achieve daily and monthly sticker acquisition targets for large fleets (e.g., 12/14/18 Feet Open/Covered Trucks)

(b) Manage both inbound and outbound driver leads for stickers based on their potential and quality of service.

(c) Provide license for newly acquired sticker drivers through currently established process (e.g., collaborating with government bodies, pitching drivers etc.)

2. Retention:

(a) Ensure a high first-month retention rate and continuously improve retention strategies through proper communication and channels.

(b) Ensure accurate and compliant retention processes through appropriate verification and fraud prevention checks.

(c) Provide license for existing sticker drivers through currently established process (e.g., collaborating with government bodies, pitching drivers etc.)

3. Sticker Driver Productivity: Analyze driver activity and demand data to identify high-potential drivers and high-demand areas, then prioritize sticker installation, driver engagement, and activation efforts accordingly.

4. Road Filming: Conduct on-demand road filming to track the presence and frequency of stickered drivers across key areas and evaluate Lalamove’s on-road brand visibility.

What We Seek:

• Comfortable working directly with drivers and handling difficult or challenging conversations.
• Strong data-driven mindset with ability to use driver and demand data to identify opportunities, prioritize drivers, and decide where to focus sticker acquisition and retention efforts.
• Willing to spend time in the field and take ownership of hands-on tasks.
• Comfortable working with appropriate government bodies.
• Good at following up, getting things done, and keeping track of multiple drivers and activities.
• Able to create simple static content for driver communication and engagement.

What You'll Need:

• Bachelor’s degree in any discipline is preferred, with 1 Year of relevant experience in driver/community management, field operations, or a similar role.
• Prior experience working with drivers or driver communities is preferred.
• Proficiency in Microsoft Excel and Google Sheets (including but not limited to filters, PivotTables, XLOOKUP, and data analysis)
• Experience using CRM tools for lead tracking, follow-ups, and activity management;
• Basic Canva or image-editing skills will be a plus.