Technical Implementation Manager

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

The Technical Implementation Manager delivers the Company Gridstream Advanced Metering Infrastructure (AMI) solution to the Company’s customers using a structured deployment project lifecycle to ensure quality in our delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solution, implements appropriate system configurations, features, and services for optimal system and network performance, and validates system quality to achieve client acceptance and satisfaction. Individual must live in Canada and be fully bilingual French/English.

Key Responsibilities:

• Works with customer requirements to propose technical solutions
• Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions
• Performs customer system integration planning and implementation
• Ensures network equipment meets customer technical specifications
• Ensures network and software configurations meet customer technical requirements
• Troubleshoots network and software performance problems and proposes remedy options
• Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
• Directs & executes network rebalancing/optimization plans
• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
• Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions
• Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications
• Investigates system failures, registration failures, and interactive read failures in system deployments
• Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues
• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases

Company Values:

• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities:

• Experience with .NET framework and WebServices required.
• Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus.
• Experience with Oracle 10g required (SQL*Plus, PL/SQL)
• Experience with Microsoft SQL Server a plus
• Excellent written and oral communication
• Excellent problem-solving and analytical abilities
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent customer communications and customer service skills
• Highly adaptable in changing environments
• Knowledge of complex technical data systems and RF network technologies
• Broad technical depth in integration and operation of complex systems
• Understanding of programming logic and the ability to troubleshoot systems by following code

Accountabilities:

• Experience in process definition and design to meet overall business objectives.
• Experience with managing cross-functional highly technical project teams.
• Excellent team player; self-starter with the ability to work unsupervised
• Ability to plan and maintain schedules.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs.
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Highly adaptable in a dynamic work environment
• Ability to travel approximately 75%, including international travel

Education and Experience:

• Bachelor of Science degree required. (Advanced degree desired).
• Experience in working with solutions involving both software and hardware
• Requires a minimum of 5 years of related experience.
• Utility operations experience is a plus
• Business Process consulting experience a plus
• Project Management Professional (PMP) certification a plus

Working Conditions/Physical Requirements/Safety/PPE/OHSAS:

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $104,000 - $158,975 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen