Director of IT

POSITION OVERVIEW

We are seeking a dynamic and experienced Director of Information Technology to lead and manage our entire IT infrastructure, operations, and service delivery across multiple sites. This is a senior leadership role responsible for the stability, performance, and strategic direction of all IT systems, from switching and routing architecture to server infrastructure, cloud services, and end-user support.

The ideal candidate is a well-rounded IT leader who has spent significant time in the field and in the server room, understands enterprise networking inside and out, and can seamlessly transition between strategic planning and hands-on technical problem-solving. You will manage a team of IT professionals, oversee helpdesk operations, and serve as a key technology partner to executive leadership.

KEY RESPONSIBILITIES

IT Strategy & Leadership

• Define and execute the organization’s IT roadmap, aligning technology investments with business goals and operational needs

• Lead, mentor, and develop a high-performing IT team including of systems administrators helpdesk staff

• Interface with engineers to support engineering requirements and strategy

• Serve as the primary technology advisor to executive leadership, providing clear reporting on infrastructure health, risks, and initiatives

• Assist in the creation and enforcement of IT policies, standards, procedures, and governance frameworks across all sites

Networking - Switching, Routing & Infrastructure

• Design, deploy, and maintain enterprise-grade switching and routing infrastructure across all locations

• Manage LAN/WAN architecture including VLANs, inter-VLAN routing, spanning tree, and QoS configurations

• Oversee BGP, OSPF, and static routing protocols to ensure reliable, redundant connectivity between sites and the internet

• Lead network capacity planning, performance monitoring, and proactive troubleshooting across all layers of the stack

• Preferred experience with Juniper, Ubiquiti/UniFi, Cisco, or equivalent enterprise networking platforms

Multi-Site Management

• Oversee IT operations across multiple physical locations, ensuring consistent service delivery, standards compliance, and uptime across all sites

• Develop and manage site-specific infrastructure documentation, asset inventories, and network diagrams

• Coordinate remote hands and local vendor support for sites without dedicated on-site IT staff

• Lead network and systems refresh projects across distributed locations with minimal disruption to operations

• Ensure WAN connectivity, SD-WAN or MPLS links, and failover mechanisms are properly configured and tested at each site

Server & Systems Administration

• Own the full lifecycle of server infrastructure including procurement, deployment, patching, monitoring, and decommission

• Manage on-premises and hybrid server environments running Windows Server and/or Linux; including Active Directory, Group Policy, DNS, and DHCP

• Oversee virtualization platforms (VMware, Hyper-V, or equivalent) for resource optimization and high availability

• Administer backup and disaster recovery programs, ensuring RPO/RTO targets are defined, tested, and achievable

• Lead storage area network (SAN) or NAS management, ensuring data integrity, performance, and redundancy

Cloud & Hybrid Infrastructure

• Manage and optimize hybrid cloud environments across Azure, AWS, or GCP alongside on-premises infrastructure

• Administer software offerings and license management

Helpdesk & End-User Support Management

• Lead and manage the helpdesk team to deliver high-quality, timely technical support to end users across all sites

• Define and enforce SLA targets, ticket escalation procedures, and quality standards for all support tiers

• Implement and maintain IT Service Management (ITSM) processes including incident, problem, change, and asset management

• Oversee endpoint management and deployment including imaging, patching, and lifecycle management

• Establish and track helpdesk KPIs and reporting to identify trends, recurring issues, and improvement opportunities

• Champion end-user experience, ensuring technology enables productivity across all departments and locations

Security & Compliance

• Partner with the Director of Cybersecurity to ensure infrastructure adheres to security best practices

• Enforce access control policies including RBAC and least-privilege principles across systems and applications

• Ensure all systems are covered by current patch management, endpoint protection, and monitoring tooling

• Maintain IT compliance with applicable regulatory and audit frameworks relevant to the organization

REQUIRED QUALIFICATIONS

• 8+ years of progressive IT experience, including 3+ years in a management or director-level role

• Deep, hands-on expertise in enterprise switching and routing (VLANs, BGP, OSPF, STP, QoS, VPNs)

• Proven experience managing IT operations across multiple physical sites or locations

• Strong server administration background including Windows Server, Active Directory, DNS/DHCP, and virtualization

• Experience managing hybrid or cloud-based infrastructure (Azure, AWS, or GCP)

• Demonstrated ability to build, lead, and develop IT teams including helpdesk, network, and systems staff

• Solid understanding of ITSM principles and experience managing helpdesk or service desk operations

• Experience with endpoint management, MDM platforms, and device lifecycle management

• Ability to develop and present IT roadmaps, budgets, and risk reports to executive leadership

• Excellent communication and interpersonal skills; able to translate technical complexity for non-technical stakeholders

• Must be based in Austin, TX or willing to relocate prior to start date

PREFERRED CERTIFICATIONS

One or more of the following certifications is strongly preferred:

• CCNA or CCNP: Cisco Certified Network Associate / Professional

• CompTIA Network+ and/or CompTIA Server+

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator

• VMware VCP: vSphere or Data Center Virtualization

• ITIL Foundation: IT Service Management

• CompTIA Project+ or PMP: Project Management