SBU Systems Support Analyst I

Description

Product Solutions is looking for a highly motivated System Support Analyst to play a crucial role in implementing key product initiatives.

This role sits within the Property & Specialty space, supporting Liberty Mutual Direct Personal Lines on the CustomersFirst platform. The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementations that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. The analyst will be responsible for rating changes, completing unit testing, and working with technology partners to create user acceptance criteria for functional testing. In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross-team dependencies, and ensure quality.

This is a remote position, candidates residing near the office will be required to report in office twice a week.

This is a range posting Grade 11 - 13.

We are looking for someone who:

• Actively seeks out and provides constructive feedback to peers and consistently engages in team meetings and department forums to foster collaboration and a positive, dynamic team culture.
• Loves problem solving, with a proven track record of proactively identifying and driving forward change.
• Learns new concepts, processes, and tools quickly.
• Utilizes generative AI to streamline processes and enhance efficiencies.
• Communicates clearly, conveying complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.
• Effectively manages competing priorities and builds relationships across numerous product teams, stakeholders, and business partners.

Job Responsibilities:

• Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset.
• Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.
• Create and proactively maintain comprehensive requirements and project documentation to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.
• Provide pre- and post-production support by validating and monitoring system enhancements, changes, and defects that impact customers, stakeholders, and support partners.

Preferred Skills:

• Liberty Mutual Direct Personal Lines and CustomersFirst system and product knowledge.
• Experience with Property & Specialty lines of business.
• Experience working in Jira within an Agile environment.
• Experience with pricing and rating systems.
• Experience evaluating product implementation impacts across multiple systems and business areas.

Qualifications

• Bachelor’s degree in business or technical discipline or equivalent experience.
• Minimum of 1year related experience.
• Basic knowledge of business operations, objectives and strategies as well as business process and information flow.
• Basic knowledge of IT concepts, strategies and methodologies.
• Basic knowledge of diverse technologies and new and current architectures.
• Negotiation skills; oral and written communication skills

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.